http://www.consumercourtforum.in/ en Tue, 07 Sep 2010 08:45:08 GMT vBulletin 60 http://www.consumercourtforum.in/images/vbseo_skin_2.0/misc/rss.jpg http://www.consumercourtforum.in/ http://www.consumercourtforum.in/f24/disappointed-meru-cabs-bangalore-complaint-against-negligence-poor-service-20338/ Thu, 19 Aug 2010 10:15:36 GMT Dear Sir/ Mam, This is to bring to your notice that I am a frequent customer and a traveler of Meru cabs, Iam working as an Export Manger in... Dear Sir/ Mam,

This is to bring to your notice that I am a frequent customer and a traveler of Meru cabs, Iam working as an Export Manger in Sonarome International and I happen to handle the whole Asia pacific region,So my Job involves travelling abroad, I usually book the meru cab 24 hrs prior,and on 2nd aug 2010, I book a cab from Nandi durga road to Bangalore international airport at 5 am sharp,thinking Cab will arrive by 4:30 and it will reach my place by 5 am,As i had an international flight from Bangalore to Kolkatta and kolkatta to Dhaka,bangladesh.
I found to my notice that the concerned pre visit call from the driver and the message of the driver details never turned up to my phone,the time was passing and it reached 5:10 am, I even called the customer care and they were keeping me hold for few minutes,In loss of answer and negligence from the customer care department,The executives start disconnecting my call, I even tried with Easy cabs,but they require at least 30 minutes to book a cab,I was totally in a panicking situation where I was left behind like anything.I didnt knew what to do,Because this was my first bitter experience with Meru cabs,I again tried to call the customer care,and i pleaded as my flight time was 6:20 am from kingfisher airlines dt: 2 Aug-10,coz it was early morning so I could'nt find any other alternative source of transport,I walked to the main road of nandi durga road.and I got your cab by 5:30 am after so much of dilema's,I even got a message from Meru that some driver named Dayanand will be comming at 5:10 am,when I called him he said he is unaware of the situation and no one informed him and he is currently in Kormangla for which he vehemently opposed to come even when I offered him extra money,But somehow I got another Meru cab at 5:30 am,and finally I reached airport by 6:10 am ,It came to my notice by the staff members of Kingfisher airlines that I cant board the flight as its too late,I begged and pleaded in front of their staff,but they didnt agree,After so much of exercise and mental pressure I book another Jet airways to kolkatta ,Since it was my business trip ,the travel expense was paid by my company which I lost it,I had to pay some 8000 Indian rupees to book Jet air which was paid from my pocket only.This kind of service was not expected from Meru cabs,Bangalore,Because of that 30 minutes,I lost so many things My next step will be a complaint registered in the name of Meru cabs for negligence and Loss of my flight in Consumer court.

My Losses:-

1. Loss of time.
2. Missed my official Important international meeting.
3. Loss of money ranged to 8000 INR.
4. Loss of energy.
5. Mental instability.

As I was a frequent traveler of your service,I thought of Informing you before raising a complain in the consumer court,As I am very disheartened with your service, Your Logo/Punch line states that "Rely on us" but I dont think now i can rely on u.I am also going to raise my voice through blogs by optimizing in Internet and various search engines .My previous company was CNBC news channel,so Iam much acquainted having media friends.
If possible remit my losses,I will be producing the required documents like the cancellation of Kingfisher ticket and booking new Jet Airways on demand.
Feel free to contact me on 9986646631 anytime.
Looking for an immediate action,My complaint number has my mobile number as my reference.
I even mailed them this to the concerned department at feedback.blr@merucabs.com, No one have yet apologized and done something, Iam sure the Government of Karnataka will help in this matter and save the public.

Regards,

Saju john
Bangalore,India
+91-9986646631 ]]> Taxi sajujohn http://www.consumercourtforum.in/f24/disappointed-meru-cabs-bangalore-complaint-against-negligence-poor-service-20338/ http://www.consumercourtforum.in/f24/rishaw-wals-complaint-19958/ Tue, 17 Aug 2010 23:14:37 GMT rik num MH02VA1220 his meter runs fast than his rik please want it to be checked rik num MH02VA1220 his meter runs fast than his rik please want it to be checked ]]> Taxi Unregistered http://www.consumercourtforum.in/f24/rishaw-wals-complaint-19958/ http://www.consumercourtforum.in/f24/taxi-drivers-18389/ Tue, 10 Aug 2010 09:47:19 GMT Protest against taxi drivers, who say "NO" to customers. They CAN'T say no to us..... ]]> Taxi Madhu B http://www.consumercourtforum.in/f24/taxi-drivers-18389/