I purchased a pairs of green colored Aiva Sandal(size-7) on 6th-Nov-2011 from shopping site 99labels. On purchase this information was provided that product would be shipped with in 20 working days of sale closure. So i waited for the product to be delivered til 8th-Dec-2011.
After that i followed up with the customer care, where i was informed that said product is out of stock and the seller is waiting to receive the product stock from the vendor.

Further after having some mail exchanges regarding product delivery i requested for order cancellation on 9-Dec-2011 which was accepted by seller(99Labels.com) with a commitment to process cancellation and refund with in 48-72 hours. i waited for next 4 days but no cancellation and refund was processed, so i contacted back seller regarding cancellation process.
To will seller replied that same gets reflected in account in 4-5 working days from the date of cancellation and amount to be credited to my account on 99Labels site.

I again waited till 20-Dec-2011 and wrote back to seller, but i did not receive any response rather shipper delivered a black colored Aiva Sandal(size-7) to my parents in my absence.
And a mail stating:- "Kindly be updated that we have received the cancellation request from your end on 8th December 2011 and the same date we have received the product from our Vendor end.So the cancellation was not process from our end." was sent to me.

I again wrote back to seller regarding this delivery of wrong product inspite of cancellation request but did not get any satisfactory reply.
Till then i am regularly writing to seller getting false commitments that they would get the product picked back in some days but nothing has been done so far.
I am still waiting for the product to be picked back and my money refunded.

I have record of all the trail mails exchanged. Please suggest what can i do to get my money refunded.

Dear Archana,

Team 99 really apologize for the inconvenience caused.

As discussed we have initiated your reverse pick up ,accordingly we will refund your amount at the earliest once we receive the Product.

Once again we deeply regret inconveneince.

Regards,
Team 99

Dear 99Labels,

Refer our previous mail communication, where in you are supposed the product picked back delivery of wrong product inspite of cancellation was 99Labels fault, so product pick has to be arranged and beared by 99Labels only.

Refer below mail communication where in reverse pick up commit was made from 99Labels.com.
On Sun, Dec 25, 2011 at 12:56 PM, support <support@99labels.com> wrote:
Dear Archana,

Thank you for writing to us.

This email is regarding your order no. 99176722.

We would like to inform you that your reverse pickup will be arranged within 4-5 working days.

However, we will refund the amount in the form of credit points of 100% usage with one year of validity.

For further queries, kindly write to customer care between 9:00am to 7:00pm

Regards,
Vishakha Kanojia
Team99

Regards,
Archana

Originally Posted by support@99labels.com

Dear Archana,

Team 99 really apologize for the inconvenience caused.

As discussed we have initiated your reverse pick up ,accordingly we will refund your amount at the earliest once we receive the Product.

Once again we deeply regret inconveneince.

Regards,
Team 99

99Labels is still continuing with its practice of fooling customer. Below mail received from 99Label Team, where as no body came to pick up the product.

Dear Archana,

Thank you for writing to us.

Kindly note that the pick-up was arranged successfully from our end on 15th January itself against the reference number 7960.

This was the second pick up initiated.

Since, no response was raised from your end the pick up could not be completed.

Hence, we request you to kindly courier the product back to us and update us with the courier details of the same.

Awaiting response on the same.

Happy to help!

Regards
Nandhini Roy