I have placed an order under order ID 113466948(Sub Order - 4345158) through online shopping mart Indiatime Shopping for Blackberry 8707. Details of the order received by EMail from Indiatimes are given below. I received the product through the courier. The product which I have got was of worst quality. The mobile is not getting switched on. The user manual which I have got with this mobile refers to some other mobile. The CD which I have got contains pirated software. Accessories which I have got with this mobile also not from black berry. I was fully un satisfied with the product.
I launched a complain for this with the complain number 441218 by calling the customer care of Indiatimes and asked for the return of my money.
But Instead they sent the other product,which was also of worst quality,then again I called the customercare for returning of the product, then they sent the postal mail saying that you can send us the product back on the below mentioned address. We will credit the money back to your account along with the postal charges of sending the product back.I have sent back the product and I got the confirmation for the receipt of the product be receiving the call from their side.
I have returned the product on 22nd Jan and from that time I am following with them and no action is being taken from their side.
Please help me.