--------------------------------------------------------------------------------

Dear,

I had ordered for a Philips Home Theatre DSP2500 and Philips DVD player DVP3316/3146/3126 (order#440027653) worth Rs. 7,598.00 against ITBC10361386. Later I ordered a Samsung Omnia (order# 440027659) worth Rs. 14,998.00 along with some lucrative offers (which were bull shit) on the same day(April 14, 2010). I had made these transactions through my credit card.

Later wen I tried to see the specifications of the above products online, I found them to be way different from what was promised to me on phone by India Today book club representative. So i immediately called India Today for the confirmation of the product code and specifications. But this time there was another rep who said tht the information given to me was wrong earlier,so i lodged a complaint (complaint# 454569, 457423)and asked him to cancel my order. But he said that the home theatre was already dispatched so cant be cancelled. However when the consignment arrives, we could return it back and send him the courier details and our money for the product as well as the courier charges would be refunded within 21 days of receipt of the consigment to India today. But as the Samsung Omnia was yet not dispatched, it could be cancelled (cancellation#457482) and the amount would be refunded with in 21 days.

We returned the Home theatre along with the DVD player on 27th April 2010 (Air way bill# 12682829316) which cost us Rs. 1,820.00.

************************************************** ***********************************Waybill No : 12833720830 Pickup Date 27 April 2010
From Mumbai To New Delhi Status Shipment Redirected
Contact Customer Service
New Waybill No 12682829316

Waybill No : 12682829316 Pickup Date 30 April 2010
From New Delhi To New Delhi Status SHIPMENT DELIVERED Date of Delivery 05 May 2010
Time of Delivery 19:00 Recipient Sanjay ************************************************** ***********************************
Unfortunately, the amount the not credited to my credit card account before my bill was due for payment, so I had to make a payment of Rs. 22,596.00 towards the products on 25th May 2010.

After repeated calls to India Today Book Club, there has been no response and such huge amount is stuck with this fake company. This was my savings for my new home decor. I wanted to surprise my wife, no doubt she definitely is now. These people stipped my money.

Pls tell me a way to recover my Rs. 22, 596.00 from India Today. What should I do next? Pls help
If you need any other information about this case pls fell free to contact me at bikramsahu@yahoo.com.

Regards,
Bikram
Mumbai

From promotion@inotoday.in on Aug 17, 2010 you wrote me "You are among the select few being offered our most exciting deal ever- SUBSCRIBE & GET FREE MOBILE PHONE!"
From Wecare@intoday.com on Jan 7, 2011 you informed me "As per our records, your subscription gift was dispatched through AFL courier vide docket no 2081252111768793 and the same shall be delivered to you within next a week time."


But I have not received the Accord Mobile Phone so far.
Please do your best to get me the best urgently.
No more lame excuse.

BHASI BAHULEYAN
Subscription Number ITE1893742 and Case Id 2710555

Dear Sir,

We have come across your online complaint registered on consumercourtforum.in

We would like to inform you that your refunds have already been processed and credited into your account, please find below the refund details:-

• Refund Date- 19-AUG-2010
• Booking id- 440027659
• Transaction id- 201008235032766
• Refund Amount- 14988.00

• Refund Date- 10-SEP-2010
• Booking id- 440027653
• Transaction id- 201009278985016
• Refund Amount- 7598.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the
receipt of the refund amount to us.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today

Originally Posted by cheeku22in

--------------------------------------------------------------------------------

Dear,

I had ordered for a Philips Home Theatre DSP2500 and Philips DVD player DVP3316/3146/3126 (order#440027653) worth Rs. 7,598.00 against ITBC10361386. Later I ordered a Samsung Omnia (order# 440027659) worth Rs. 14,998.00 along with some lucrative offers (which were bull shit) on the same day(April 14, 2010). I had made these transactions through my credit card.

Later wen I tried to see the specifications of the above products online, I found them to be way different from what was promised to me on phone by India Today book club representative. So i immediately called India Today for the confirmation of the product code and specifications. But this time there was another rep who said tht the information given to me was wrong earlier,so i lodged a complaint (complaint# 454569, 457423)and asked him to cancel my order. But he said that the home theatre was already dispatched so cant be cancelled. However when the consignment arrives, we could return it back and send him the courier details and our money for the product as well as the courier charges would be refunded within 21 days of receipt of the consigment to India today. But as the Samsung Omnia was yet not dispatched, it could be cancelled (cancellation#457482) and the amount would be refunded with in 21 days.

We returned the Home theatre along with the DVD player on 27th April 2010 (Air way bill# 12682829316) which cost us Rs. 1,820.00.

************************************************** ***********************************Waybill No : 12833720830 Pickup Date 27 April 2010
From Mumbai To New Delhi Status Shipment Redirected
Contact Customer Service
New Waybill No 12682829316

Waybill No : 12682829316 Pickup Date 30 April 2010
From New Delhi To New Delhi Status SHIPMENT DELIVERED Date of Delivery 05 May 2010
Time of Delivery 19:00 Recipient Sanjay ************************************************** ***********************************
Unfortunately, the amount the not credited to my credit card account before my bill was due for payment, so I had to make a payment of Rs. 22,596.00 towards the products on 25th May 2010.

After repeated calls to India Today Book Club, there has been no response and such huge amount is stuck with this fake company. This was my savings for my new home decor. I wanted to surprise my wife, no doubt she definitely is now. These people stipped my money.

Pls tell me a way to recover my Rs. 22, 596.00 from India Today. What should I do next? Pls help
If you need any other information about this case pls fell free to contact me at bikramsahu@yahoo.com.

Regards,
Bikram
Mumbai