Dear Sir/Madam,

As there is no outcome of telephonic followup with Lets buy since a week i am here submitting my compliant in written.
My lets buy order number is LSB-763535. made on 2 january 2012.
It is a Beetel MF631 Data Card.

This is Completely paid order via my sbi online banking Rupee 1850. The delivery time of the data card is 4-7 days.still after 15 days they have not dispatched my data card. The Response of the customer care is not satisfactory and they keep saying the complaint is in process. .Also,while calling them i have wasted my Rs. 50 on mobile yet they seem to be very reluctant.I Feel cheated and fraud made to me. Kindly Help me my name is Vivek shankar and my number is 09628597698

Dear Vivek,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy

Originally Posted by letsbuycs

Dear Vivek,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy

I have a talk with the customer
care regarding my beetel data
card MF-631 yesterday.They were saying
that MF-631 is out of stock and
they offered to ship Beetel
MF190 Data Card -black instead
which is of Rs. 1800. so i would
like to say that i have no
problem and kindly urgently
send me the data card Beetel
MF190 Data Card and also kindly
refund my Rs. 50 to my sbi
account !

Originally Posted by vivek shankar

I have a talk with the customer
care regarding my beetel data
card MF-631 yesterday.They were saying
that MF-631 is out of stock and
they offered to ship Beetel
MF190 Data Card -black instead
which is of Rs. 1800. so i would
like to say that i have no
problem and kindly urgently
send me the data card Beetel
MF190 Data Card and also kindly
refund my Rs. 50 to my sbi
account !

Listen you people i have already
changed my order from beetel
MF-631 to beetel MF-190,but
even then you reluctant people
are neither dispatching my order
nor refunding Rs. 50.its my last
and final request,either dispatch
my order today itself or refund
my Rs. 1850.if you cant do either
of these,then i will sue lets
buy.com.i have saved mails in my
inbox of every interaction with
lets buy.com.I have been
mentally harassed by you. Vivek
shankar,...