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complaint against naaptol.com

This is a discussion on complaint against naaptol.com within the Online Shopping forums, part of the Internet Services category; I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL ...

  1. #1
    Junior Member
    Join Date
    Feb 2012

    Default complaint against naaptol.com

    I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan 2012. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG735482259IN) on 20 jan2012 to the following address as told by them:
    SHOP NO, 1900
    DELHI 110006

    The tracking details of this consignment can be viewed in Article Tracking as the following:

    Track Result For Article Number: EG735482259IN

    Booked At Booked On Delivered At Delivered On Details
    VALSURA S.O 20/01/2012 DELHI GPO 02/02/2012 Details

    Date Time Status At Event
    20/01/2012 11:11:58 VALSURA S.O Item Booked
    20/01/2012 18:21:23 JAMNAGAR Item Received
    20/01/2012 21:15:11 JAMNAGAR Item bagged for RAJKOT
    20/01/2012 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING
    21/01/2012 02:26:21 RAJKOT Bag Received
    21/01/2012 02:27:07 RAJKOT Bag Opened
    21/01/2012 02:27:08 RAJKOT Item Received
    21/01/2012 04:28:13 RAJKOT Item bagged for NEW DELHI
    21/01/2012 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB
    21/01/2012 11:33:56 MUMBAI Bag Received
    21/01/2012 16:26:59 MUMBAI Bag Despatched to PALAM TMO
    01/02/2012 09:26:42 NEW DELHI Bag Received
    01/02/2012 09:28:58 NEW DELHI Bag Opened
    01/02/2012 09:31:05 NEW DELHI Item Received
    01/02/2012 13:55:11 NEW DELHI Item bagged for DELHI GPO
    02/02/2012 10:03:02 DELHI GPO Bag Received
    02/02/2012 10:03:18 DELHI GPO Bag Opened
    02/02/2012 10:03:18 DELHI GPO Item Received
    02/02/2012 00:00:00 DELHI GPO Item Delivered

    There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb2012. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM

  2. #2
    Senior Member
    Join Date
    Jan 2012

    Default Response Order # 3220951

    Dear Customer,

    Thank you for providing your courier details to us.

    Your complaint Id 2294985 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

    You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

    Please be assured of complete & satisfactory resolution.

    Thanks & Regards,

    Customer Care
    Naaptol Online Shopping Pvt.Ltd.

  3. #3
    Junior Member
    Join Date
    Feb 2012

    Default complaint against NAAPTOL.COM

    This is regarding order no.3220951, still Naaptol has not confirmed me about the refund. They had contacted me for replacement of the product. But i refused it as i do not believe i will get a better one. I want refund.

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