Hello

here is the detail of woodland shoe i have bought from yebhi.com

Code:GC-0730109
YBH604233
Order value:1694.89
Date:9/23/2011 10:00:00 AM
Payment Mode :AXIS Payment Gateway
Payment Status :Payment Successful
2000054153
Transaction Successful

last week the shoe tore away when i visit the nearest woodland shop
for repairing the owner told me that the shoe is not original and we
will not repair it. What would i do now i have complained yebhi abou it but each time a new customer care executive reply with the same copy pasted messge hav a look


Dear Sudhir,

Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.

This e-mail is in response to your e-mail dated 27th January 2012 regarding order number YBH604233.

We solemnly apologize for this infrequent inconvenience that has happened to you however, we certainly understand your concern. Though, it is quite certain that we will share this feedback with our sovereign personnel to take care of this incidence not to be happened in future with any of our valuable customer like you. Besides this, we would like to inform you that we do have 30 days customer friendly return policy for any reason whatsoever from the date of dispatch. We are sorry to inform you that it has been more then 30 days. We hope you will understand the things to some extent that sometimes, we have to under go the things even after making the best endeavors instead, it gets resolved. So, here is a humble request you to cooperate with us.

For further questions/clarifications feel free to contact us via E-mail or 24x7 helpline (0124-4934650). We will be glad to help you.

Thanks & Regards,
Mahesh
Customer support
Yebhi.com.
"Customer -First, Second, Third"


Dear Sudhir,

Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.

This email is in response to your email dated 27th January 2012 regarding order number YBH604233.

We sincerely apologize for this once in a while inconvenience that has caused to you however, we do understand your concern too. Even though, we are sorry to inform you that as the order has crossed the duration of return policy. If our relevant department considers this as an exceptional case, that also is not acceptable. As, in regards of quality issue of the shoe, it has crossed 90 days time period. Therefore, it could not be accepted at all. We hope you will understand that a company does have few certain things which surround up to a limited area/periphery and no one can go across those boundaries. So, we are unable to take the article return back. Kindly understand the things by considering this as an exceptional. We request you to cooperate with us on this issue. We look for a cooperative gesture from your end.

For further questions/clarifications feel free to contact us via Email, or Phone (0124-4934650) we will be glad to help you.

Thanks & Regards,
Manish Gambhir
]

Dear Sudhir,

Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.

This email is in response to your E-Mail dated 24th January 2012 regarding order number YBH604233.

We do understand your concern. We apologize for the inconvenience caused to you. We would like to inform you that we have 30 days return policy which has passed. We would not be able to take back your shoe. We request you to please treat this as an exception.

For further queries/clarifications feel free to contact us via Email or Phone (0124-4934650) , we will be glad to help you.

Thanks & Regards,
Razi Hasan,
Customer Support,
Yebhi.com
"Customer -First, Second, Third"

Dear Sudhir,

Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.

This email is in response to your email dated 24th January 2012 regarding order number YBH604233.

Please accept our sincere apologize however, we do understand your concern that you got a problem with the article. As it has become more than 3 months to delivered the article so it would not be possible to take the product back to us. Product sold at Yebhi are 100 % authentic and have passed all quality check. We are committed to providing our customers with excellent condition new products. We only obtain the product directly from the manufacturers or brand supplier.

We hope you will understand the things to some extent and maintain the co-operation between both of us. So, here is a humble request to cooperate with us. Kindly take this matter as an exceptional case and continue your moves with us. We look for a supportive gesture from your end.

For further questions/clarifications feel free to contact us via Email or Phone (0124-4934650) or toll free number (1800-1032-145), we will be glad to help you.

Thanks & Regards,
Rashidul Haque,