Dear Sir,


This is regarding my first shopping experiences with Indiatimes Shopping and PATHETIC is the word I want to use.

With reference to the above, I had order "Touch Screen MP3 Player" through online from Indiatimesshoping.com on 13th June, 2010 to be presented to my Son on his Birthday.

The amount waas paid through my credit card. As the terms of delivery, I should have received the product within 7 working days from the date of shipment. I also received a confirmation from indiatimesshopping informing that they have received the payment. The extract of the message received from indiatimesshopping on 13th June, 2010are given below :

ar sudeendra suryanarayan
to the world of Indiatimes Shopping! Thank you for placing your order with us.


YOUR ORDER DETAILS
ORDER NUMBER SUB ORDER NUMBER PRODUCTS QUANTITY AMOUNT
112403292 3136020 2GB Touch Screen MP4 Player With FM - Biggest Screen With SD Slot
1 2545.00

Payment Option chosen by you: Credit card

Billing Address provided by you: #23, suprabhata, defence layout, 1st road, vidyaranyapura

Bangalore 560097
India




Please quote your order number for all future correspondence. We will e-mail you the shipment details as soon as your product is dispatched. If you have any queries please write to us at: customerservice@indiatimes.co.in Thanks again for your purchase!


Warm Regards
Customer Service Team Indiatimes Shopping

Note : This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.

I called up indiatimesshopping service centre on 23th June, 2010 and they confirmed that the product is already shipped through M/s Aramax and the product will be delivered shortly and they provided me the Consignment No. 6351636034. Only after calling Indiatimesshopping customer on 23, June, I received a mail confirming that the product is shipment and the same will be delivered shorly. The extract of the mail received on 23, June, 2010 is given below :

Dear sudeendra suryanarayan

Thank you for shopping with Indiatimes Shopping!


We wanted you to know that your suborder has been shipped and will reach you shortly.
YOUR ORDER NUMBER SUB ORDER NUMBER ITEM CUSTOMER DATA REMARKS
112403292 3136020 2GB Touch Screen MP4 Player With FM - Biggest Screen With SD Slot
--- ---




If you have any queries please write to us at: customerservice@indiatimes.co.in.

We hope you had a fruitful & enjoyable shopping experience.
Looking forward to serve you again!



Warm Regards
Customer Service Team
Indiatimes Shopping

I again called up customeservice centre on the same days and I spoke to Ms. Reenu, and requested her to provide the Consignment No. and the name of the courier agency through whom the product will be delivered. Ms. Reenu gave the consignment No. 6351636034 and informed me that the product is couriered through M/s. Aramex.

I went to the website of Aramax.com and check the details with the consignment given by Ms Reenu and found that was already delivered on 23rd June, 2010 at Chennai and checking the description of the product I was surprised to note that the product delivered was a medical component for checking BP/Sugar levels.

Immediately I called up the customer service centre and informed them to confirm the consignment No. and also infomred that the product is already delivered at Chennai on 23rd June, 2010. Ms. Punith, call centre representative infomred me that there is some problum and he assured me that the product will be delivered within 3 working days.

Again on 26th June, 2010 I call up customer service and requested them to update the status as I had not received the product even after 3 working days. Again the call centre representative Mr. Shivam infomred me that there is some problum and assured me that there will not be any further delay and the product will be delived within 3 working days.
I forced him to lodge a compliant and he informed me the compliant No. 322191 and the same day I sent a detailed mail to customerservices@indiatimes.com. On 29th June, 2010 I received a reply/mail from customer service centre stating that the compliant No. 322191 is under process and the same will be resolved within 7 working days and the senders name was Ms. Yashasvita from custmer services.

I called up customer service centre on 5th July and 7th Julyth July, 2010 and the call representative were very casul and they were not able infom the status of my compliant No. 322191, instead of resolving the compliant already lodged, they infomred me that they have made a compliant to the Call supervisor and gave me the compliant Nos.34155 and 346282.

Again I sent a mail to Call Supervisor Mr. Kiran Kumar on 07/07/2010, giving the details of compliants lodged and the issued not resolved. He never bothered to reply the mails.

I chased the order madly with all reps in customer service, supervisors (NO HELP). On top of this the customer service reps were pathetic by disconnecting, arguing, & not listning. I esclated the same to supervisor, even supervisors were no help & just passed the buck with reluctent replies from Team Leads. It was worse experience for me.

The above instances gave me only one picture about Indiatimes Shopping, Indiatimes only know how to keep customers money in their account and earn interest on that. Seems this is the main business of Indiatimes and not the one they portray. I WOULD RATHER SAY, THIS COMPANY IS A FRAUD.

A roadside retailer gives better services to its customer than Indiatimes. GOD HELP THIS COMPANY.


KINDLY LOOK INTO THIS MATTER & SEE IF YOU CAN DO SOMETHING ABOUT THIS COMPANY AS I BELIEVE THAT OTHER CONSUMERS ARE ALSO AGGREIVED LIKE ME BY THE WRONG DOINGS OF THIS COMPANY.

With regards


SUDEENDRA S
PH NO. 94484 57298
080-26941 508