I did not get the Tata photon plus device since almost 1 month. It's almost a month and I am really frustrated with the kind of the response I am getting!!! I am not getting proper response to the call I am making daily to the Tata customer care.

I had purchased Tata phton plus internet device on 1st january 2012 with following details:
Date of Registration : SUN Jan 01 14:01:22 2012
*Applicant Name :* Sumathi A
*Father's/Mother's Name :* Anjanappa H
*Application Form Number :* ET00412198
*Handset Model :* HSIA
*Tariff Plan :* HSIA
*Handset Model :* Photon+ 5 Hours.
*Purchase Mode :* Outright
*Amount :* 1200
*Transaction Id Number :* MICI2664889218

And yet did not recieve the device

I have lodged a complaint thro' customer care with reference number 293750385 and no actions taken yet. Every time I am getting the response that the issue will be resolved within 2 days but nothing happened.

I am really unhappy with their service.

Atleast it would be good if they could revert back the money that I have paid for the device if not able to give proper resolution.

Originally Posted by sumathi

I did not get the Tata photon plus device since almost 1 month. It's almost a month and I am really frustrated with the kind of the response I am getting!!! I am not getting proper response to the call I am making daily to the Tata customer care.

I had purchased Tata phton plus internet device on 1st january 2012 with following details:
Date of Registration : SUN Jan 01 14:01:22 2012
*Applicant Name :* Sumathi A
*Father's/Mother's Name :* Anjanappa H
*Application Form Number :* ET00412198
*Handset Model :* HSIA
*Tariff Plan :* HSIA
*Handset Model :* Photon+ 5 Hours.
*Purchase Mode :* Outright
*Amount :* 1200
*Transaction Id Number :* MICI2664889218

And yet did not recieve the device

I have lodged a complaint thro' customer care with reference number 293750385 and no actions taken yet. Every time I am getting the response that the issue will be resolved within 2 days but nothing happened.

I am really unhappy with their service.

Atleast it would be good if they could revert back the money that I have paid for the device if not able to give proper resolution.

Dear Ms. Sumathi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 293750385 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.