i have registered my mobile number 9453417705 in they are sending me worthless sms i.e spam sms , every day i am recieving sms which are very worthless and useless sms for me. So i request to complany please remove my number from the list so that i....

I ordered a pair of boots as a gift for my sister in law in another city. The gift got delivered but was opened on her birthday which was about 15-20 days from the date the item got delivered. Once opened we came to know that the wrong size has been delivered by fashion and you.
We want them to exchange it for the right size but they are refusing to do so quoting the rule that incorrect delivery info needs to be informed to them within 3 days of delivery. Have called and explained that this was a birthday gift and we came to know about the incorrect size only once the gift was given.

But they are refusing to exchange the item for the right size. First of all wrong item gets delivered – and the special bday gift has no meaning. On top of that they are now not even exchanging for the right size.

Fashion and you has invented its own rules and seems to be following incorrect trade practices..

Originally Posted by Pmittal

I ordered a pair of boots as a gift for my sister in law in another city. The gift got delivered but was opened on her birthday which was about 15-20 days from the date the item got delivered. Once opened we came to know that the wrong size has been delivered by fashion and you.
We want them to exchange it for the right size but they are refusing to do so quoting the rule that incorrect delivery info needs to be informed to them within 3 days of delivery. Have called and explained that this was a birthday gift and we came to know about the incorrect size only once the gift was given.

But they are refusing to exchange the item for the right size. First of all wrong item gets delivered – and the special bday gift has no meaning. On top of that they are now not even exchanging for the right size.

Fashion and you has invented its own rules and seems to be following incorrect trade practices..

Dear P Mittal,

Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number on email (support@fashionandyou.com) so we can identify and resolve your issue as soon as possible.

Thanks and Regards,
Fashionandyou Support

Originally Posted by FashionandYou_Support

Dear P Mittal,

Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number on email (support@fashionandyou.com) so we can identify and resolve your issue as soon as possible.

Thanks and Regards,
Fashionandyou Support

The Order number for the boots is 1224451. The order also comprised of one more item which has been delivered and we have no issues with the 2nd item.
This order was placed on 21st Dec 2011.

Regards
PMittal

Unbelievable - FnU send me a mail giving a reference number and asking me to get in touch with them using the ref number. If they were really interested in resolving the issue then the minimum expected is that they would find out about the issue and send a mail with details or call.
This approach to resolution on social media seems to be all hogwash.

pmittal

Originally Posted by Pmittal

Unbelievable - FnU send me a mail giving a reference number and asking me to get in touch with them using the ref number. If they were really interested in resolving the issue then the minimum expected is that they would find out about the issue and send a mail with details or call.
This approach to resolution on social media seems to be all hogwash.

pmittal

Dear PMittal,

This is to inform you, we have initiated the returned of your order number 1224451. Refund will be processed after validating the return. Please note that we should receive the return package within 10 days of us sending the authorizing email. Your return issue will be closed within 10 days of our receiving of the return package from you. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you. We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future. In case you have any further queries regarding this matter please feel free to contact us on 0120-6739999 or get in touch with us via email (help@fashionandyou.com) , Facebook support Tab (https://www.facebook.com/fashionandy...p_227698805184) or our Twitter ID (@helpfny).

Warm regards,
Team Fashion and You.

Thanks for your quick response.

Regards
Pmittal