I just received order #1161986 and instead of 2 key ring's the packet contained only one. To add to the issue the one that I have received has scratches all over it and looks like that it was buried someplace before it was shipped to me. I called up F&Y customer service to inform about the situation and spoke to one of your executives. The reply that I received was that I need to contact some department and the money will be refunded (I am surprised with the AUDACITY the way this thing was put in front of me) .

OK let me understand it correctly "I waited for this shipment for almost 20 days and now you guys will refund the money". I do not want the money, Instead I want a new "Compass Key Ring (Set of 2) to be shipped to me ASAP.


I am expecting a callback from the concerned person stating that the new product will be shipped ASAP. In case there is no response I will assume that F&Y is not interested in replacing their product which did not have the quantity specified at the time of the purchase. I will expect F&Y to live up to their name and replace the product or else I will forced put this issue to consumer court.

Originally Posted by ashishwalia09

I just received order #1161986 and instead of 2 key ring's the packet contained only one. To add to the issue the one that I have received has scratches all over it and looks like that it was buried someplace before it was shipped to me. I called up F&Y customer service to inform about the situation and spoke to one of your executives. The reply that I received was that I need to contact some department and the money will be refunded (I am surprised with the AUDACITY the way this thing was put in front of me) .

OK let me understand it correctly "I waited for this shipment for almost 20 days and now you guys will refund the money". I do not want the money, Instead I want a new "Compass Key Ring (Set of 2) to be shipped to me ASAP.


I am expecting a callback from the concerned person stating that the new product will be shipped ASAP. In case there is no response I will assume that F&Y is not interested in replacing their product which did not have the quantity specified at the time of the purchase. I will expect F&Y to live up to their name and replace the product or else I will forced put this issue to consumer court.

Dear Ashish,

Apologies for the inconvenience caused. Regarding your order no. 1161986. We have initiated the return and refund will be processed after validating the return as informed to you. For any further queries you can get in touch with us via email (support@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandy...p_227698805184) or our Twitter ID (@helpfny).

Thanks and Regards,
FashionandYou Support