Hi,

I purchased 3 product from "Fashion and You" on my Birth Day and as per the FnY policy I was the eligible for the 15% B-Day discount on my first purchase.
I purchase the items of 2997/- and after applying the 15% B-Day discount of 449.55/- the amount was 2547.45/- however when I made the payment using my net banking the amount deducted from account was of 2997/- that means I didn't get any discount and when I returned to the FnY order confirmation page it was showing the total amount as 2547.45/-

I have raised this issue to FnY support team via email as well as telephone call I also sent the screen shot of my Order Invoice and my bank statement where its clearly showing that 2997/- has been deducted from account .

Its already 12 days and they are not giving any proper response. Every time when I send the email I didn't get any proper response from FnY team and when I called their customer care the executive ask me that he will transfer my request to their finance department and it will take 3 days to resolve the issue.

It seems like Fashion and You is not in mood to return my money back.

My order no of this issue is - 1310187

Originally Posted by Meghs111

Hi,

I purchased 3 product from "Fashion and You" on my Birth Day and as per the FnY policy I was the eligible for the 15% B-Day discount on my first purchase.
I purchase the items of 2997/- and after applying the 15% B-Day discount of 449.55/- the amount was 2547.45/- however when I made the payment using my net banking the amount deducted from account was of 2997/- that means I didn't get any discount and when I returned to the FnY order confirmation page it was showing the total amount as 2547.45/-

I have raised this issue to FnY support team via email as well as telephone call I also sent the screen shot of my Order Invoice and my bank statement where its clearly showing that 2997/- has been deducted from account .

Its already 12 days and they are not giving any proper response. Every time when I send the email I didn't get any proper response from FnY team and when I called their customer care the executive ask me that he will transfer my request to their finance department and it will take 3 days to resolve the issue.

It seems like Fashion and You is not in mood to return my money back.

My order no of this issue is - 1310187

Dear Meghs,

Apologies for the inconvenience caused. As informed to you the voucher will be active in customers account in next 24 hours. For any further queries you can get in touch with us via email (support@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandy...p_227698805184) or our Twitter ID (@helpfny).

Thanks and Regards,
FashionandYou Support