You should be specific while posting such complaints on a consumer forum, mentions order no. etc. I have been shopping with fashionandyou.com and never faced any such problems. Did you check your account if the refund was credited to your account in form of store credit? I am sure fashionandyou.com will not take that long to refund the amount. I am sure if you try some more to communicate to right authorities, your complaint will be resolved.