Hi,

This is a complaint on IndiaPlaza Online shopping. I ordered for an item "Sonilex S E72 MP3 Player 16GB Expandable Speaker" on 31st of December 2011 doing an online net banking payment of Rs 299. According to what they have mentioned it must be delivered within 5-7 days but till now it is not delivered. when i contacted customer care after few days of order they said it is in Firstflight courier and it is held because of insufficient address. i called Firstflight Courier service and gave my Complete address. when it is still not delivered few days after updating the address I cancelled the order some 15 days before they sent me a mail stating like your order is cancelled and amount will be reflected in the account within 7-9 Working days...however 15 days over still the amount has not refunded to my account.if i call and ask the customer care people nobody respond to the issue they tell different stories according to there data it is not cancelled and if i ask for the cancellation they are not ready to procedd further. I have a mail from there team stating like cancellation is done. Nodoby is responding properly. please help me solving this issue and getting my money back to me with compensation.

[QUOTE=Punith.Kn;110831]Hi,

This is a complaint on IndiaPlaza Online shopping. I ordered for an item "Sonilex S E72 MP3 Player 16GB Expandable Speaker" on 31st of December 2011 doing an online net banking payment of Rs 299. According to what they have mentioned it must be delivered within 5-7 days but till now it is not delivered. when i contacted customer care after few days of order they said it is in Firstflight courier and it is held because of insufficient address. i called Firstflight Courier service and gave my Complete address. when it is still not delivered few days after updating the address I cancelled the order some 15 days before they sent me a mail stating like your order is cancelled and amount will be reflected in the account within 7-9 Working days...however 15 days over still the amount has not refunded to my account.if i call and ask the customer care people nobody respond to the issue they tell different stories according to there data it is not cancelled and if i ask for the cancellation they are not ready to procedd further. I have a mail from there team stating like cancellation is done. Nodoby is responding properly. please help me solving this issue and getting my money back to me with compensation.[/QUOTE]

Details
Order Id : IN3012111013
Order Date : 30th of December 2011
ordered Website : Online Shopping | Shop Online at India's largest Online Shopping site | Indiaplaza

Dear Punith,

Please accept our sincere apologies for the delay and inconvenience caused.

Request you to give us 3-4days of time we shall investigate the issue with courier and as requested by you we shall cancel the order and process refund.

We are also issuing a gift certificate of Rs.50/-, which can be redeemed for purchases on Online Shopping | Shop Online at India's largest Online Shopping site | Indiaplaza as a token of apology from our end. This gift certificate details has been mailed to your registered E-mail id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.


Once again, with apologies,

Warm Regards,
Team Indiaplaza.

Originally Posted by Team_Indiaplaza

Dear Punith,

Please accept our sincere apologies for the delay and inconvenience caused.

Request you to give us 3-4days of time we shall investigate the issue with courier and as requested by you we shall cancel the order and process refund.

We are also issuing a gift certificate of Rs.50/-, which can be redeemed for purchases on Online Shopping | Shop Online at India's largest Online Shopping site | Indiaplaza as a token of apology from our end. This gift certificate details has been mailed to your registered E-mail id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.


Once again, with apologies,

Warm Regards,
Team Indiaplaza.

Hi Friends,

Never even think about shopping with IndiaPlaza Online shopping,they are the No 1 frauds and cheated me like anything. when I posted my compliant here they replied as if they are going to solve the issue and refund my amount in 2-3 days but today is 8th day and still there is no action taken on this.If i call there customer support team they speak very rude and even don't respond properly more over they are not updated with the present status of the issue,each time they tell new new stories just to escape at that instance. to be frank this is the worst experience i had ever with a customer support team.Please look at the reply they did for my compliant,seeing that I thought at least now they may take some action and solve my issue but these people never change. they are here to cheat people. I will wait for 2 days even after seeing this reply if they didn't take action and refund my amount then I am going to sue them in Consumer Court,that is for sure.

Hi Friends,

Never even think about shopping with IndiaPlaza Online shopping,they are the No 1 frauds and cheated me like anything. when I posted my compliant here they replied as if they are going to solve the issue and refund my amount in 2-3 days but today is 8th day and still there is no action taken on this.If i call there customer support team they speak very rude and even don't respond properly more over they are not updated with the present status of the issue,each time they tell new new stories just to escape at that instance. to be frank this is the worst experience i had ever with a customer support team.Please look at the reply they did for my compliant,seeing that I thought at least now they may take some action and solve my issue but these people never change. they are here to cheat people. I will wait for 2 days even after seeing this reply if they didn't take action and refund my amount then I am going to sue them in Consumer Court,that is for sure.