Dear Sir / Madam

I had ordered Blackcherry BL 9000 From Naaptol on 16/06/2010 on COD , I recieved product on 21/06/2010, which was wronge product ( K28) so i talk to their customer care Executive on same day. he guide me to send back wronge product to get my original product & I sent back on 22/06/2010 by Blue dart Courier.After a many Followup by me for my Original product they give me wronge commitment & not helping to track my product from thier vendor. so now i am feddup to followup with ,even i sent mail to those but till date they are not replied to me. so i need help from those type of cheating activity.kindly consider mail for action against those type of fake organisation.

Dear Mr. Prajapati,

I would like to apologize for the inconvenience caused to you. However, we are working on to improve our service, so you would not face any inconvenience in future.

After checking your Naaptol account, I've found that the Blackcherry BL 9000 Full Touch Screen Mobile + Free Bluetooth has been replaced and re-delivered to you on 15/07/2010.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.

I made purchase through India times online Shoppoing on 25th of May with order Number 112372995, its been two months and every time call them or sent email to them they ask me to wait for 2 working days or 48 hours, now i have spend more many on call then the value of book,

Do i consider that i have given my money to some charity and forget about the product and stop calling them,they also have published there operations email id on there site in case customer is not satisfied with the customer customer, they can get in touch with operations and there complain will be take care, but to surprise all of us there is hardly any acknowledgement from that email id.

Can you please tell me what can be done in these case, now i dont care even i dont get my book or money back, but want the higher authority at India times and group to know what all is going on and how the customers are being treated.

I want to stop other people from repeating the same mistake by shopping with India times.

Please see all the mails which i have sent and received reply from India times

Dear Mr. Sachanandani,



We thank you for contacting Indiatimes Shopping.



We apologize for the delay in responding to you.



With reference to your mail dated - 16.07.10 for order no - 112372995, we would like to inform you that we are having a regular follow up with merchant regarding your request, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 02 working days to resolved the issue.



We regret the inconvenience caused to you in this regard and sincerely apologize for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regards
Anup - Customer Service
Indiatimes Shopping
From: amit sachanandani [amitsacha@gmail.com]
Sent: Friday, July 16, 2010 11:11 AM
To: customerservice
Cc: amit sachanandani
Subject: Pathetic Services by India Times---Contionus

Dear General Manager/Customer Service Manager Indiatimes online services,

I have order the book through India Times online services on 25th of May 2010, with order number

e wanted you to know that your suborder has been shipped and will reach you shortly.
YOUR ORDER NUMBER SUB ORDER NUMBER ITEM CUSTOMER DATA REMARKS
112372995 3102165 A Simple Guide To Having A Baby

--- ---
The product was not delivered on time, so i requested for refund on 10th of june, but nothing happened

Then i received the mail from india times on 22nd june


Dear Amit Sachanandani

We wanted you to know that the product you had sent for replacement has been received at our/ seller's end. The replacement would be sent to you within the next 8-10 working days.



YOUR ORDER NUMBER SUB ORDER NUMBER ITEM
112372995 3102165 A Simple Guide To Having A Baby


The product will be inspected at our/seller's end & in case there is no defect in the working, as stated, the same product will be returned.

If you have any queries please write to us at: customerservice@indiatimes.co.in.


Thank you for your purchase at Indiatimes Shopping!

Warm Regards
Customer Service Team
Indiatimes Shopping

And again on 7th of june i received the mail and sms from India time as follow.

ear Amit Sachanandani

Thank you for your purchase!


We wanted you to know that your suborder has been reshipped & will reach you shortly.
YOUR ORDER NUMBER SUB ORDER NUMBER ITEM CUSTOMER DATA REMARKS
112372995 3102165 A Simple Guide To Having A Baby

--- ---

If you have any queries please write to us at: customerservice@indiatimes.co.in.

Thanks again for your purchase!


Warm Regards
Customer Service Team
Indiatimes Shopping

Since then i have been talking to your customer care executive, and floor supervisor Sanjay, kishorekumar, and Rajnish, but my problem has to solution, every time i m asked to wait for 48hrs or 5 to 6 working days.

These is my last request you to very honest with me and give solution to my problem, or else i will belive that i have donated the money to some charity and put all these things on the website of Consumer Forum,

Aftersoon many follows and never felt that some senior officials are looking into these case, or i feel they hardly know about the same,

Some were in my mind i have expected that i have lost my money,
but i Hope India times would not like to lose its image for just 256 Rs.


As commited by kisore your floor supervisor i will get call from his india, before 8 in the evening to today, for the solution of my problem.

I again ask you to refund my money, as u are not able to deliver the book on time.

I would accept India time to acknowledge the mail, personally not by any automatic reply.


Awaiting for your reall quick response.

Regards,

Amit Sachanandani
9825060737
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amit sachanandani
Reminder3!!!(Please update) Regards,
5:57 PM (19 hours ago)
Reply
from customerservice <customerservice@indiatimes.co.in>
to amit sachanandani <amitsacha@gmail.com>
date Wed, Jul 28, 2010 at 12:39 PM
subject RE: Already Under Process Request For Order No :112372995
mailed-by indiatimes.co.in
hide details 12:39 PM (1 hour ago)
Dear Mr. Sachanandani,



We thank you for contacting Indiatimes Shopping.



We apologize for the delay in responding to you.



With reference to your mail dated - 24.07.10 for order no - 112372995, we would like to inform you that we are having a regular follow up with merchant regarding your request, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 02 working days to resolved the issue.



We regret the inconvenience caused to you in this regard and sincerely apologize for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regards
Anup - Customer Service
Indiatimes Shopping