ive ordered a frank belluci leather jacket on naaptol on 31st of dec
ive recieved a totally different product now i ask them for replacement they say it cant be done they are not helping in any way !

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Sir/Madam,

I would like to inform you that I placed the order of Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch on 20/1/2012 and received the same via Aramex Hyd ,AWB No :4201546845 on 24/1/2012.
Order No : 3274512.
I received the product in damaged condition and the packing of the same was so horrible.I took it to my nearby Car Interior shops and asked whether they can manage to fit it by any means.They said it is defective as well as not compatible to your Wagon R.
I was so excited when I was awaiting for the product and the moment I saw the poor quality packing and opened it ,I was really pissed off as the screws and broken plastic pieces fell down from the box , speakers too in a damaged condition .I was about to make it as a surprise gift for my parents Wedding Anniversary and the plan was totally shattered ..I have no other option of returning the product in same condition in which I received and obtaining the refund.

It was totally a disappointing and dis-satisfactory experience with Naaptol as I ended up in rushing for a better gift for their Wedding Anniversary.

Kindly provide me with the address to which I should return the product and likewise I have made the payment through Credit Card , so provide the refund accordingly.


Regards,
Arun Sridharan
Mobile : 9003031404

Dear Mr.Shridharan,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2337586 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Shridharan,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3274512] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 21 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
naaptol Online Shopping Pvt.Ltd.

Dear Mr.Shridharan,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.