Dear Sir,

On Naaptol.com advertisement, I had ordered one product 'Get in Shape for Men' against cash on delivery.

I received the product on 30th Jan through Aramex courier and paid in cash. While opening the packet, I saw the size which I ordered was not the same.

I tried reaching them on their phone nos. which could not get through. Finally on 6th Feb, I wrote them an email requesting them about the wrong size delivered to me and I have kept the packet intact and not used it.

To my surprise, they replied back that as per the company terms & conditions, they can only take my complaint/grievance if complaint is made within 24 hours from the date of receipt of product. Upon my keep telling them that I tried immediately after checking the product but every time I called up only voice came "your call will be attended shortly".

I emphasized them that the PRODUCT IS INTACT AND NOT USED BY ME AND I ONLY WANT THE CORRECT SIZE. But they have refused to replace it.

Also, though I tried approaching them on time i.e. within 24 hours of receipt of product, but nowhere I found that it is written that I have to approach them within 24 hours from the date of receipt of order.

They are not even giving me their office address so that I can reach senior authorities and say that only their no.09223516148 / 09223526148.

The invoice I got along with the packet has the courier address which is
R.R. Impex
A-114/4, Wazirpur Industrial Area, Delhi - 110052

Please help.

Raj Narain
Office address from where I took delivery
C/o Amway India
Express Trade Tower, 2nd Floor,
Plot No.15&16, Sector 16A
Noida - 201301.

9810706580 / 0120-3096601

Dear Mr.Narian,

We regret to inform you as the order for "3320252" is beyond warranty period.

Kindly bear with us and apologies for the inconvenience caused to you.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Narian,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :RAJ NARAIN Amount : 1198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Narian,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : RAJ NARAIN Amount : 1198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.