I bought Blackberry Storm on 15th Nov. via Order No.2815531. it was delieverd on 17th Nov.11. Could not operate for 2 days as the charger was a flat pin. On 19th Nov.11 when swutched the discplay screen was going On/ Off and even function keys were not working properly. I complained on 24th Dec. to Naaptol and eventuallu sent it back on 3rd Dec.11 as there was no other option avaialble. Since then i have been following up for my refund and to no respite. First they claimed they never recieved phone, so i had to procure POD from Blue Dartthey are just doing delay tactics to avoid refund.
Can anyone help or i have to go Consumer court only.

Pranav Bharadwaj

Dear Mr.Bharadwaj,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We are unable to track your AWB No.

Request you to help us with you POD so that we can assist you further.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

These are just "delay tactics" from Naaptol.com. All details were sent at backoffice.k@gmail.com a month back. However sending it again. Track No.AWB #13402865125.
Your office has also given complaint no. 13402865125 one month back, no refund has happened yet. My patience is running out... Your Ad never mentioned that refund will be given only within 24hours of purchase. The box was not even opened in 24hours. U can see the condition of the phone that it is Brand new. I want my refund of Rs.10280 put in my CITI a/c 5313581227 by 03Feb.11.

Pranav Bharadwaj

Dear Mr.Bharadhwaj,

We regret for the inconvenience caused to you, Please accept our apologies over the incident.

We have received your POD scan copy on our email id.

We have escalated the issue to our concerned logistics team.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

72hours have long past and still not recieved my refund.
this is ridiculous.
Why has it not been refunded yet. it is over 2months that i sentback a defective product:mad:.
POD scan copy was sent more than month back, your customer care aakash told me it will be done in 48hours then and nothing has happened so far.

Pranav
09810195067

Dear Mr. Bharadwaj,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Originally Posted by Naaptol

Dear Mr. Bharadwaj,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

It has been more than 14days that this email was received, but no cheque has been received by self. I had also provided my CITI BANK A/c no. 5313581227 for direct Credit but that has also not happened - WHY?????
What is the status of my refund???? Give me an update today, I need the refund by 29th Feb.2012.

Pranav Bharadwaj

It has been more than 14days that this email was received, but no cheque has been received by self. I had also provided my CITI BANK A/c no. 5313581227 for direct Credit but that has also not happened - WHY?????
What is the status of my refund???? Give me an update today, I need the refund by 29th Feb.2012.

Pranav Bharadwaj

Dear Mr.Bharadwaj,

We regret for the delay in responding to you, please accept our apologies at this incident.

We would like to inform you that refund cheque had already sent from our end.

Kindly check below mention cheque details:-
Refund amount-10098.00
Cheque no-139173
Courier Name- QUANTIUM SOLUTIONS
AWB No-D38653614

Be assured will get refund cheque within next 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.