Dear Sir,

The product which I am supposed to get within 7 to 10 working days, I have not yet recieved and the amount has been already debited from my account by Naaptol !!!!

Please find the attachment of my communications done till date with the companies.Till now I have not recieved the product. Here I am registring a complaint recodically and Please help me out...

Already I have lost many amounts by calling Suvidhaa and Naaptol as well ... and I have lost my face value,business and goodname in my village.


Sincerely Yours

David John
9846540375



DAVID JOHN
<muringatherydavid@gmail.com> Thu, Sep 22, 2011 at 11:25 AM
To: support@suvidhaa.net
Cc: velavan@suvidhaa.net
Bcc: sadeesh.kumar@suvidhaa.net
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Sir,

URGENT AND SERIOUS ATTENTION PLEASE.

I have given an order for Ė ĎI Podeí (MAXIS) Ė on 19th
Aug-2011 to Naaptol through Suvidhaa terminal and the amount also has
been debited from my suvidhaa account ( order No is 2287344) on the
same day. Unfortunately till now I have not received the product. It
was agreed that the goods once ordered will reach to the customer
within 7 to 10 working days. I had called the Naaptol customer care
several times and enquired about the matter (Regd. Complaint No:
992300) but I have received very unsatisfactory replys.Latter I called
suvidhaa customer care and informed them about the satiation, but they
told that they have no much responsibility regarding this and gave me
a phone number of Naaptol, but they didnít attend the call from the
given number. Very recently, again, when I contacted Naaptol, I
received the information that the ordered goods still remains in
their godown . They say that the courier party didnít take the goods.
After few days they told me that the parcel is with the postal
department. Any way, I havenít received the product till now.
Some of my friends were very much interested to purchase
Laptops through Suvidhaa, but when they came to know that things are
happening like this, they stepped back from the business. Now not only
I have lost their business but I lost my face too. In this connection
here by I am giving you a complaint, recodicaly, and I would like to
get the product within 4 days of time from this date. If it goes other
wise I am going to lodge a complaint to the Consumer Protection
Department of Kerala.
Hope you may do the needful at the earliest.

David John
Muringatherydot net.
Terminal No: 821 : 1
Thiroor,
P O M G Kavu ,
Thrissur-680581
Contact No: 9846540375
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DAVID JOHN
<muringatherydavid@gmail.com> Thu, Sep 22, 2011 at 9:29 PM
To: sadeesh.kumar@suvidhaa.net
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- Show quoted text -




velavan
<velavan@suvidhaa.net> Fri, Sep 23, 2011 at 2:12 PM
To: muringatherydavid@gmail.com
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P ls provide the txn id


Regards,

K.Velavan

From: Pratik Mistry [mailtoratik.mistry@suvidhaa.net]
Sent: Friday, September 23, 2011 2:08 PM
To: 'velavan'; 'Query Resolution Team'
Subject: RE: Fwd: MOST URGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!! needs immideate reply

Hi Velavan,
Please help me with the transaction id.


Thanks & Regards,

Pratik Mistry
Suvidhaa Infoserve Pvt Ltd.
Hi Tech Plaza,
Mahakali Caves Road,
Andheri East
Mumbai -400 059
Mobile : +91 9004 080 911.

"Donít wait for things to happen, make things happen.". Kenneth Blanchard

From: velavan [mailto:velavan@suvidhaa.net]
Sent: September 23, 2011 8:38 AM
To: 'Query Resolution Team'
Subject: FW: Fwd: MOST URGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!! needs immideate reply

Dear Team,

Pls find the below mail and do the needful at the earliest

Regards,

K.Velavan
---------- Forwarded message ----------
From: DAVID JOHN < muringatherydavid@gmail.com>
Date: Thu, Sep 22, 2011 at 11:25 AM
Subject: MOST URGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!! needs immideate reply
To: support@suvidhaa.net
Cc: velavan@suvidhaa.net


Sir,

URGENT AND SERIOUS ATTENTION PLEASE.

I have given an order for - 'I Pode' (MAXIS) - on 19th
- Show quoted text -

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DAVID JOHN
<muringatherydavid@gmail.com> Sat, Sep 24, 2011 at 12:31 PM
To: velavan <velavan@suvidhaa.net>
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Sir,

pls note the Following details;

Transaction ID : 100435
Product ID : 57408
Order ID : 2287344

Pls Hurry up

David John
- Show quoted text -




Naaptol
ORDER CONFIRMATION MAIL - Partner Payment Mode
Dear DAVID JOHN,
We thank you for placing your order with Naaptol.com. Your order number is 2287344.
Order Details
Order Number Products Quantity Amount
2287344 Maxis 4 GB MP4 Player 1 1699.00

Payment option chosen by you is Partner Payment Mode .

The billing address for your order provided by you is:

Billing Address MURINGATHERY HOUSE,THIROOR
P O M G KAVU,THRISSUR-680581
THRISSUR KERALA 680581



Please quote the order number in all your correspondence.

We will e-mail you the shipment details as soon as the product is dispatched after the payment realization. In case the order is not shipped within the specified time because of some reason, the order will be subject to cancellation with complete refund. No deliveries are made by our logistics partner on Sundays and National Holidays.

Thanking you for shopping at Naaptol.com

For any queries and details, please get in touch with our Customer Care Department at 09223516148 between 9:00 AM to 6:00 PM. We will be glad to service you.

This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.



Naaptol
ORDER SHIPMENT MAIL
Dear DAVID JOHN,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
2287344 Maxis 4 GB MP4 Player 1699.00


Billing Address HOUSE NAME-MURINGATHERY HOUSE,AREA NAME-THIROOR,
M G KAVU,
THRISSUR KERALA 680581



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively.

You can also dial our Customer Care Number, 09223516148 for any customer support issues between 9:00 AM to 6:00 PM PM
* Standard Local Charges Apply.
This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.


Naaptol
ORDER SHIPMENT MAIL
Dear DAVID JOHN,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
2287344 Maxis 4 GB MP4 Player 1699.00


Billing Address HOUSE NAME-MURINGATHERY HOUSE,AREA NAME-THIROOR,
M G KAVU,
THRISSUR KERALA 680581



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively.

You can also dial our Customer Care Number, 09223516148 for any customer support issues between 9:00 AM to 6:00 PM PM
* Standard Local Charges Apply.
This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.