Dear All,

I got Nokia BH 503 Bluetooth Headset(#3299675) on 31st Jan 2012, but it is not compatible with Nokia 7230 Slide which they listed in the naaptol.com/online-store/WO-product-W29834O-shopping-mall-W1435O/.html.

I tried connecting the headest to my mobile many a times but could not succeed in connecting. So I went to Nokia care yesterday(1st Feb) and enquired about the issue, they checked both the Nokia products and confirmed that Nokia 7230 mobile is not compatible to connect to the Nokia BH-503 which uses A2DP bluetooth technology. I called Naapto at 2:45 AM, 10:23 AM, 10:48 AM and 11:39 AM today (2nd Feb), and I was told that I should have made call within 24 hours of receival of the product. I did spent 2 hours to find the compatibility issue and took my time out to speak to customer care several times, but either they cut the call or they said 'Sorry sir, Nokia 7230 which is listed is compatible with Nokia BH 503'. My question is Nokia products are desined by Naaptol or Nokia?? If Nokia website nds1.nokia.com/phones/files/guides/Nokia_7230_UG_en.pdf clearly does not A2DP technology in bluetooth supporting tech. where did this Naaptol get the compatibility information from. As this is an UNFAIR TRADE PRACTICE, I want the refund or the Nokia BH 503 compatible to Nokia 7230 slide. Please let me what to do...

Regards,
KIshore

Dear Mr. Kishore,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the content at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3299675] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 21 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.