I have place an order on 14.01.12 for 32' LCD TV having Id no.1478178 and pay Rs.15999/- through net banking and the transaction Id is 2110906. I have sending too many mails to customer care but nothing happen till date. Every time when I track my order it is awaiting dispatch I don't know when they will dispatch may be this month. Please tell me the solution what can I do.

Hi Mohinder,

Thank you for drawing our attention through this forum.

In regards to your order # 2110906 - for Toshiba 32HV10 32 Inch LCD TV, we confirm that we have received and confirmed your booking on the 16th Jan 2012.

Kindly note that as informed you on the order confirmation mail , our standard dispatch time is 5-7 working days ( Saturday, Sunday & Any National Holidays excluded ) , hence your order is showing awaiting dispatch and is in progress.

Be rest assured that as soon as the order is dispatched, you will receive an information with the required courier details.

We are yet to receive any communication / query from your side, as soon as we receive a query, you receive an acknowledgement with the expected response time and the ticket #. We believe you might not have sent it through to the correct ID: Please use the "Contact us" tab on our homepage or email to traduscustomercare@ibibogroup.com and we assure you the best and the quickest resolution.

We look forward to your continued patience and kind co-operation.

Once again we assure you a resolution and dispatch within teh specified time.

Regards,
Tradus