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Rechargeitnow

This is a discussion on Rechargeitnow within the Online Shopping forums, part of the Internet Services category; I did online recharge of Rs.501 to my vodafone mobile no on Dec 18,2011 through net banking.My money is deducted ...

  1. #1
    Junior Member
    Join Date
    Dec 2011
    Posts
    3

    Angry Rechargeitnow

    I did online recharge of Rs.501 to my vodafone mobile no on Dec 18,2011 through net banking.My money is deducted from my bank account but no recharge is done to my no.I raised complaints to their site(after login>contact us page).
    The details of complaints:-
    Order Id: R47018418c11

    Complaint on Dec 21,2011
    Track Id: 01258211211
    Complaint on Dec 18,2011
    Track Id: 00978181211
    and the escalation on Dec 27,2011
    Track Id: 01467271211

    But still there is no reply from their side.They exceed all the time limits mentioned by them.
    Wish they will start mail conversation with me. My details is registered in their site.

  2. #2
    Senior Member
    Join Date
    Dec 2009
    Posts
    1,728

    Default

    Hello Abhisek,

    Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at Vodafone India - Complaints - Requests - Enquires we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

    Regards,
    Vodafone Customer Care

  3. #3
    Junior Member
    Join Date
    Dec 2011
    Posts
    3

    Default Reply to Vodafone

    Hi,
    I fill the complaints to the link mentioned above.I also provide my Vodafone no to that site. Please do mail conversation if needed with me.I am waiting for a long time.Please do the needful as soon as possible.

    Regards:
    A Vodafone Customer

  4. #4
    Senior Member
    Join Date
    Dec 2009
    Posts
    1,728

    Default

    Hello Abhisek,

    Thanks for writing to us. Kindly send us the scanned copy of your bank statement from the date of recharge made to till date. You can write to us at vodafonecare.ap@vodafone.com Happy to help!

    Kind Regards,
    Vodafone Customer Care, Andhra Pradesh

  5. #5
    Junior Member
    Join Date
    Dec 2011
    Posts
    3

    Default Reply to Vodafone

    Hi Vodafone Customer Care,
    as per your mail request, I am sharing my bank statement with you.
    I sent mail to vodafonecare.ap@vodafone.com .
    My bank statement is attached to that mail.
    I recover money asap.

    Warm regards,
    ABHISEK

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