I have purchased Blackberry mobile from naaptol in may 2011 but there was some difect in July , Though the product was in sellers warranty i have sent it back to naaptol. for repair.
Meanwhile they said they will give me new product as earlier was defective . They dispatched the goods to my earlier address inspite of updated them several time new address..
At the end i didint get my Mobile , They assured me in october to refund my money as that was there fault ,

since then they have taken my bank account information to refund but yet its january Mid and i am yet to recieve my refund ..they keep on updating you will receive your refund in next 7 days but there days never come..

Plaese help

Originally Posted by rashank

I have purchased Blackberry mobile from naaptol in may 2011 but there was some difect in July , Though the product was in sellers warranty i have sent it back to naaptol. for repair.
Meanwhile they said they will give me new product as earlier was defective . They dispatched the goods to my earlier address inspite of updated them several time new address..
At the end i didint get my Mobile , They assured me in october to refund my money as that was there fault ,

since then they have taken my bank account information to refund but yet its january Mid and i am yet to recieve my refund ..they keep on updating you will receive your refund in next 7 days but there days never come..

Plaese help

my order number is 1813388


as you have my alredy Order number to execute this is my last and final warning ..other wise i will file a petition in consumer court at what so ever cost to me..

even your custometr care representaive are misleading and misguiding. hey do no have way to talk they disconnect the call without listening to us..

Dear Mr.Jaiswal,

We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Jaiswal,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Jaiswal,

We regret for the delay in responding to you. Please accept our apologies over this incident.

Please be informed that your refund cheque is being prepared and the refund cheque will reach your mailing address within 7-8 working days.

Please find below the refund details.
Refund amount-10298.00
Cheque no-137975

Request you patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Jaiswal,

We would like to inform you that refund has been initiated against your order # 1813388 and refund cheque will reach you within 2-3 working days at your mailing address.

Please find below the refund details.
Refund amount-10298.00
Cheque no-137975
Courier Name-QUANTIUM SOLUTIONS
AWB No-D38652908

Request you patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.