Hello,

This is in regards to complaint which i have to make against Bharat Matrimony organisation. My name is Miss Deepa Kodnani and I belong to middle class family. My parents paid hard earned money under Priviledge scheme to Bharat Matrimony to the following person Mr. Deepesh Bhagwanani who is the regional head of Bharat Matrimony in Sb-30 Windsor Plaza R.C Dutt Road, Alkapuri, Vadodara. He gave my parents assurance that i will get a proper match if i go through this priviledge scheme. He also assured my parents that the executive appointed for us will send us daily mail in which it will cover 2 proposals on daily basis.

We got an executive appointed named Mrs. Pooja Dadlani of Ahmedabad. Bharat Matrimony office in baroda is located at the below mentioned address:

Bharat Matrimony.com
Shop No. 218,Ground Floor
Gandhi Park, Opp Royal Enfield,
Near Sahajanand College,
Nehrunagar,Ahmedabad-380015
Ph No. 07960602658/30482572

But what we were assured of didnt turn up. Due to this I had a online chat with Customer Care of Vadodara. I was assured that i would be given call within 24 hrs of the complaint made. I had made a complaint on 20.06.2010 but till date nobody has contacted me even after giving several calls and chatting online on a frequent basis. The entire chat transcript I am attaching herewith for your reference. This contains my ID No. with Bharat Matrimony and other greviances which I have with it. The entire chat transcript is attached herewith:

General Info
Chat start time Jun 20, 2010 12:04:32 PM EST
Chat end time Jun 20, 2010 12:44:01 PM EST
Duration (actual chatting time) 00:39:29
Operator Lavanya



Chat Transcript
info: A representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 13 seconds. Thank you for waiting...
info: You are now chatting with 'Lavanya'
Lavanya: Welcome to Live Help !!! How can I assist you?
S218006: hello lavanya
Lavanya: Hello
S218006: this is deepa from baroda
Lavanya: How can I assist you ?
S218006: can i know where r u located
S218006: ya
Lavanya: I am assisting you from chennai
S218006: This is regarding one of your executive
S218006: My Parents are retired
Lavanya: Okay
S218006: They have wasted their hard earned money
S218006: in this organisation for me
S218006: One of your executive
S218006: Mr. Deepesh Bhagwanani located in baroda
Lavanya: Sorry for the inconvenience caused to you and them
S218006: I will let you know whether he is executive/area manager from the card provided by him
S218006: in baroda
Lavanya: May I know the exact problem, so that will be able to assist you further
S218006: He assured my old parents that I will be settled if I go for Priviledge scheme
S218006: of Bharat matrimony by paying Rs 15000
S218006: My parents paid the same and then he appointed one executive of Ahmedabad
S218006: Mrs. Pooja Dadhlani
S218006: to look after my matter
S218006: My parents are not vell-versed with computer
Lavanya: Okay
S218006: So Deepesh assured them
S218006: that his/her executive appointed by him
S218006: will do all the needful
S218006: from getting the data to finalization of the proposal interested on both the ends
Lavanya: Okay
S218006: and we were also assured that daily atleast 2 datas of boys will be provided to us
Lavanya: Okay
S218006: But to my shock they were not sent data on daily basis even after our constant reminders
Lavanya: I am sorry for the inconvenience
S218006: also we insisted since it is a sensitive issue and is needed attention and hence we went for such priviledge scheme
Lavanya: Okay
S218006: Deepesh responded very carelessly
S218006: and with a deaf ear
S218006: My mom ussed to call both of them daily which is actually their baby
S218006: my mom used to give calls n no. of times
S218006: but deepesh never used to respond properly
S218006: and pooja never used to receive calls
S218006: Today my mom
S218006: again reminded them
S218006: through mob for 20 times
S218006: but no body responed
S218006: responded
S218006: Also personal remarks were made by pooja Dadhlani
S218006: on my health
S218006: since I am a chartered accountant by profession
S218006: I am healthy
S218006: but this is not an excuse
S218006: for them that due to this they are not getting proper datas
Lavanya: Could you please wait while I review your chat …
S218006: if this was the case deepesh had met me personally he culd have advised on this issue also
S218006: ya
S218006: is it done
Lavanya: Yes
S218006: ok and also they made remarks especially pooja that since your parents believe in horoscope
S218006: many matches which are good are kept aside by them
S218006: I have several mails sent by pooja
S218006: which are mostly south indians
Lavanya: Okay
S218006: tamilians, malyalams
S218006: I can send you those mails
Lavanya: Okay
S218006: which are mostly south indians
S218006: I am a divorcee so I know and even my parents know
S218006: that we have to make compromise
Lavanya: Yes
S218006: but this is again not an excuse to be put by your relation ship
S218006: manager that these are the only proposals coming in our way
S218006: Also no other help was provided
S218006: like if their was a proper match of horoscope
S218006: pooja didnt responded to those guys
Lavanya: Sure I will assist you in this regard
S218006: that this party is interested in your proposal
Lavanya: We deeply regret the inconvenience caused to you in this regard.
S218006: No pain was taken by pooja and deepesh except sending mails
S218006: Also deepesh once told my mother that if you have any complains regarding pooja first send me mail for the same
S218006: He knew that they are oldies and unaware about it and he was informed about this in advance
S218006: yet this was the strategy adopted by your Area Manager and Relationship manager
S218006: Lavanya i want justice from your end
S218006: Quick response to the same will serve my and my parents purpose
S218006: Or if this is not possible please extend our priviledge period from 3 months to 6 months without charging for the same
S218006: Since this is a real nuisance for us
S218006: i am 32 years and my parents worried about the same
Lavanya: I can understand Mam !
S218006: Being a lady you know what is my situation
S218006: Now i want reply as to how you are going to take action for the same and also your contact no. for further information to be provided for the same
S218006: I can even give a written complaint if you want
S218006: for the same
Lavanya: Could you please wait... while I check our database for your information
S218006: I am waiting for reply
S218006: ok
Lavanya: Thank you !
S218006: yes
S218006: am waiting for the same
Lavanya: Thank you for being on hold.
S218006: ya
S218006: what is your course of action
Lavanya: Mam, I will forward this complaint to higher mangers to check and do the needful
S218006: till then what should i and my parents do
S218006: please provide me your email id and contact no.
Lavanya: They will revert to you through mail or call within 24hrs
Lavanya: And will assist you further in this regard
S218006: and if i get no response
S218006: then
S218006: since i have gone through hard experience
S218006: can you please provide me your mail ids or contact no
S218006: do you have my mail id
S218006: r you there miss lavanya
Lavanya: I request you to please save this chat transcript for further reference
S218006: how should i save the same
S218006: My mail id is deepa_kodnani2002@yahoo.com and mob no. is 9825873213
Lavanya: Once you end the chat you will find any option to save the complete chat
S218006: and what about your contact no. or mail id
S218006: hello lavanya
Lavanya: Sorry Mam, I am not authorized to reveal my details
S218006: but if suppose i dont receive any call and i want to contact you since you are aware now totally about my details what should i do
S218006: please kindly make some arrangements for the same
Lavanya: If you wish you can send the mail to privilegecare@bharatmatrimony.com addressing to the manager
Lavanya: I will also forward the same from my end
S218006: ok thanks for the same
S218006: but can i contact you again for this issue
S218006: manager name should be specified
Lavanya: Yes Mam
S218006: what is the name
S218006: of manager
S218006: and how to contact you again
S218006: hello
Lavanya: Not requested to mention the manager name
Lavanya: As it will be delivered to the concerned team
S218006: ok last query as i have written earlier how should i contact you
S218006: please reply for the same
S218006: hello lavanya
Lavanya: You can contact me from 2.30 PM to 10.30 PM through online chat
S218006: ok thanks a lot. Can you please provide me location of vadodara customer care office
S218006: so that if we want further to contact in person it can be done
Lavanya: Sure
S218006: thanks i am waiting for it
S218006: i will jot it down
Lavanya: Vadodra
Lavanya: Address:SB-30, "Windsor Plaza", R C Dutt Road, Alkapuri, Baroda 390007
Lavanya: Phone : 0265 - 6566563 / 2356666.
S218006: thanks dear. Thanks for the patient hearing. And thanks for the generosity you showed for the same
Lavanya: Welcome !!
S218006: now i am closing the chat and would contact you
Lavanya: Thank you for the feedback !
S218006: if required for further
S218006: correspondence
Lavanya: Sure
Lavanya: Is there anything else I can help you with ?
S218006: whom should we contact in vadodara office
S218006: can you give the name
S218006: please
Lavanya: You can just contact the given above phone number any of them will assist you
S218006: ok thankyou lavanya
S218006: bye take care
Lavanya: Please do not hesitate to contact us. We are available anytime, round the clock.
Lavanya: Bye !!
S218006: ya
Lavanya: Have a nice day !
S218006: you too. Thanks
Lavanya: Welcome !!

This was sent on 20.06.2010. After that I received a complaint no. 4463803 on 22.06.2010. But then also I received no response from Customer Care of Bharat Matrimony. Then again I had online chat details of which is as under:

General Info
Chat start time Jun 22, 2010 9:42:35 AM EST
Chat end time Jun 22, 2010 10:04:08 AM EST
Duration (actual chatting time) 00:21:32
Operator Stella



Chat Transcript
info: A representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 5 seconds. Thank you for waiting...
info: You are now chatting with 'Stella'
Stella: Welcome to Live Help !!! How can I assist you?
deepa_kodnani2002@yahoo.com: hello
Stella: Hello!
deepa_kodnani2002@yahoo.com: i have complained several times
deepa_kodnani2002@yahoo.com: and have received no feed back
deepa_kodnani2002@yahoo.com: what is the type of service you are providing
Stella: May I know the exact difficulty you are facing in our website please ?
deepa_kodnani2002@yahoo.com: this is the last warning to you if i receive no response
deepa_kodnani2002@yahoo.com: tomorrow i am going to consumer court
deepa_kodnani2002@yahoo.com: to lodge complain against bharat matrimony
deepa_kodnani2002@yahoo.com: this is for your information
deepa_kodnani2002@yahoo.com: My complain no. is i will provide you the same
Stella: Yes please let me know the reference number of your complaint, so that I can check and assist you regarding the same
deepa_kodnani2002@yahoo.com: ya wait
Stella: Sure!
deepa_kodnani2002@yahoo.com: it is 4463803
deepa_kodnani2002@yahoo.com: since i have not received any call yet
Stella: Thank you !
deepa_kodnani2002@yahoo.com: as i had complained since 20.06.2010
deepa_kodnani2002@yahoo.com: i am forwarding the chat details to consumer court
Stella: I am sorry for the inconvenience caused to you
Stella: Could you please wait... while I check our database for your information
deepa_kodnani2002@yahoo.com: this is the warning
deepa_kodnani2002@yahoo.com: and now i wont turn back
deepa_kodnani2002@yahoo.com: even if you resolve the query
Stella: Sorry for placing you on hold for a long time.. I am still checking your information
Stella: Sir, I am checking your details and it would take another two minutes… kindly be on hold!
deepa_kodnani2002@yahoo.com: go ahead
Stella: Thank you for being on hold.
Stella: I apologize for the inconvenience caused to you by our relationship manager
deepa_kodnani2002@yahoo.com: no
Stella: We have already forwarded your details to the concerned team and they will check and get back to you within 24 hours
deepa_kodnani2002@yahoo.com: i have received no response
deepa_kodnani2002@yahoo.com: it is more than 24 hrs madam
deepa_kodnani2002@yahoo.com: i had lodged the complain on 20.06.2010
deepa_kodnani2002@yahoo.com: today is 22.06.2010
deepa_kodnani2002@yahoo.com: do you know to calculate time
deepa_kodnani2002@yahoo.com: yes please
deepa_kodnani2002@yahoo.com: any reply
Stella: We have already escalated to the concerned team and they will get back to you in this regard
deepa_kodnani2002@yahoo.com: i told you
deepa_kodnani2002@yahoo.com: nobody has responded
deepa_kodnani2002@yahoo.com: till now
Stella: Alternatively, you can send a mail to privilegecare@bharatmatrimony.com
deepa_kodnani2002@yahoo.com: have done that too
deepa_kodnani2002@yahoo.com: i can send a copy to you
deepa_kodnani2002@yahoo.com: with no response on the same
deepa_kodnani2002@yahoo.com: this is for your information within few days you will get a notice from consumer court
deepa_kodnani2002@yahoo.com: now be ready to reply to them for the same
Stella: You can directly contact the support team of privilege service in the below link:
Stella: Click Here
deepa_kodnani2002@yahoo.com: ok you wait
Stella: Please visit the above link and click on the option "Chat Now" to initiate chat with them
Stella: Sure!
Stella: You can also call the toll free number 1800-3000-3456 in this regard
deepa_kodnani2002@yahoo.com: madam
deepa_kodnani2002@yahoo.com: i have done that too
deepa_kodnani2002@yahoo.com: and what will chat do
deepa_kodnani2002@yahoo.com: will it serve my purpose
Stella: As Privilege is an exclusive service from BharatMatrimony, we have a separate team handling the Privilege member like you.
deepa_kodnani2002@yahoo.com: why was it not told before
Stella: We have already forwarded your complaint to them and they will check and get back to you
deepa_kodnani2002@yahoo.com: and it has been mailed to them
deepa_kodnani2002@yahoo.com: why i have received no response yet
deepa_kodnani2002@yahoo.com: i told it is more than 24 hrs and i have received no response
deepa_kodnani2002@yahoo.com: dont give me that reply please
Stella: I have checked and found that you have made the complaint in our live chat on 22/06/2010
Stella: We have already forwarded your complaint to the concerned team
deepa_kodnani2002@yahoo.com: no
Stella: Hence, they will check and get back to you within 24 hours
deepa_kodnani2002@yahoo.com: i have transcript chat had with
deepa_kodnani2002@yahoo.com: 20.06.2010 with lavanya
deepa_kodnani2002@yahoo.com: you want i can send you the same
Stella: Could you please wait... while I check our database for your information
deepa_kodnani2002@yahoo.com: am doing that
Stella: Thank you for being on hold.
deepa_kodnani2002@yahoo.com: ya tell me
Stella: I have checked and found that the complaint that you have made on 20/06/2010 was escalated on the same day
deepa_kodnani2002@yahoo.com: then
Stella: The concerned team will definitely get back to you within 24 hours.
deepa_kodnani2002@yahoo.com: mam
Stella: Alternatively, you can contact the live help support of privilege team in the above link
deepa_kodnani2002@yahoo.com: this is for your information within 24 hrs i am going to consumer court
deepa_kodnani2002@yahoo.com: bye thanks for your dissatisfactory respone

However then I called on toll-free no. 180030003456 where Bharat Matrimony executive said Mr Pankaj who is the senior personnel will contact me on 23.06.2010 at 10.00 A.M. However I have not received any call yet. I need some action to be taken on this organisation and their personnel like Mr. Deepak Bhagwanani and Mrs. Pooja Dadlani for mentally harassing me and my parents and not responding back as per the requirements.

Just mail me as to how should I proceed with and what course of action I should take for the same. You can contact me to provide assistance on Mob: 9825873213 and mail id deepa_kodnani2002@yahoo.com

Dear Ms Deepa Kodnani,

This is with reference to your privilege membership with us from April 8, 2010. We regret the delay in our response as the matter required further investigation on our part to provide you a complete response.
As per our records, a total of 87 profiles had been shortlisted for your perusal. Out of these profiles, horoscope details of 60 were also sent to you. Of the 18 profiles that matched, you met one and turned down seven. Three other profiles were also accepted from this list while three have been put on hold by you. The replies are pending from 4 of the prospects.

We are concerned to note your feedback on the service levels offered to you. The Head, Privilege Matrimony, himself had personally spoken to you over telephone with respect to your feedback and the Senior Regional Manager, Gujarat, had also met you in person to understand your exact requirements and to apprise you of the steps being taken to meet your expectations. Further queries, if any, may be addressed to the Regional Manager, Gujarat.

We assure you of our best attention at all times.

Sincerely,

Manager-Customer Relations

Originally Posted by deepa kodanani

Hello,

This is in regards to complaint which i have to make against Bharat Matrimony organisation. My name is Miss Deepa Kodnani and I belong to middle class family. My parents paid hard earned money under Priviledge scheme to Bharat Matrimony to the following person Mr. Deepesh Bhagwanani who is the regional head of Bharat Matrimony in Sb-30 Windsor Plaza R.C Dutt Road, Alkapuri, Vadodara. He gave my parents assurance that i will get a proper match if i go through this priviledge scheme. He also assured my parents that the executive appointed for us will send us daily mail in which it will cover 2 proposals on daily basis.

We got an executive appointed named Mrs. Pooja Dadlani of Ahmedabad. Bharat Matrimony office in baroda is located at the below mentioned address:

Bharat Matrimony.com
Shop No. 218,Ground Floor
Gandhi Park, Opp Royal Enfield,
Near Sahajanand College,
Nehrunagar,Ahmedabad-380015
Ph No. 07960602658/30482572

But what we were assured of didnt turn up. Due to this I had a online chat with Customer Care of Vadodara. I was assured that i would be given call within 24 hrs of the complaint made. I had made a complaint on 20.06.2010 but till date nobody has contacted me even after giving several calls and chatting online on a frequent basis. The entire chat transcript I am attaching herewith for your reference. This contains my ID No. with Bharat Matrimony and other greviances which I have with it. The entire chat transcript is attached herewith:

General Info
Chat start time Jun 20, 2010 12:04:32 PM EST
Chat end time Jun 20, 2010 12:44:01 PM EST
Duration (actual chatting time) 00:39:29
Operator Lavanya



Chat Transcript
info: A representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 13 seconds. Thank you for waiting...
info: You are now chatting with 'Lavanya'
Lavanya: Welcome to Live Help !!! How can I assist you?
S218006: hello lavanya
Lavanya: Hello
S218006: this is deepa from baroda
Lavanya: How can I assist you ?
S218006: can i know where r u located
S218006: ya
Lavanya: I am assisting you from chennai
S218006: This is regarding one of your executive
S218006: My Parents are retired
Lavanya: Okay
S218006: They have wasted their hard earned money
S218006: in this organisation for me
S218006: One of your executive
S218006: Mr. Deepesh Bhagwanani located in baroda
Lavanya: Sorry for the inconvenience caused to you and them
S218006: I will let you know whether he is executive/area manager from the card provided by him
S218006: in baroda
Lavanya: May I know the exact problem, so that will be able to assist you further
S218006: He assured my old parents that I will be settled if I go for Priviledge scheme
S218006: of Bharat matrimony by paying Rs 15000
S218006: My parents paid the same and then he appointed one executive of Ahmedabad
S218006: Mrs. Pooja Dadhlani
S218006: to look after my matter
S218006: My parents are not vell-versed with computer
Lavanya: Okay
S218006: So Deepesh assured them
S218006: that his/her executive appointed by him
S218006: will do all the needful
S218006: from getting the data to finalization of the proposal interested on both the ends
Lavanya: Okay
S218006: and we were also assured that daily atleast 2 datas of boys will be provided to us
Lavanya: Okay
S218006: But to my shock they were not sent data on daily basis even after our constant reminders
Lavanya: I am sorry for the inconvenience
S218006: also we insisted since it is a sensitive issue and is needed attention and hence we went for such priviledge scheme
Lavanya: Okay
S218006: Deepesh responded very carelessly
S218006: and with a deaf ear
S218006: My mom ussed to call both of them daily which is actually their baby
S218006: my mom used to give calls n no. of times
S218006: but deepesh never used to respond properly
S218006: and pooja never used to receive calls
S218006: Today my mom
S218006: again reminded them
S218006: through mob for 20 times
S218006: but no body responed
S218006: responded
S218006: Also personal remarks were made by pooja Dadhlani
S218006: on my health
S218006: since I am a chartered accountant by profession
S218006: I am healthy
S218006: but this is not an excuse
S218006: for them that due to this they are not getting proper datas
Lavanya: Could you please wait while I review your chat …
S218006: if this was the case deepesh had met me personally he culd have advised on this issue also
S218006: ya
S218006: is it done
Lavanya: Yes
S218006: ok and also they made remarks especially pooja that since your parents believe in horoscope
S218006: many matches which are good are kept aside by them
S218006: I have several mails sent by pooja
S218006: which are mostly south indians
Lavanya: Okay
S218006: tamilians, malyalams
S218006: I can send you those mails
Lavanya: Okay
S218006: which are mostly south indians
S218006: I am a divorcee so I know and even my parents know
S218006: that we have to make compromise
Lavanya: Yes
S218006: but this is again not an excuse to be put by your relation ship
S218006: manager that these are the only proposals coming in our way
S218006: Also no other help was provided
S218006: like if their was a proper match of horoscope
S218006: pooja didnt responded to those guys
Lavanya: Sure I will assist you in this regard
S218006: that this party is interested in your proposal
Lavanya: We deeply regret the inconvenience caused to you in this regard.
S218006: No pain was taken by pooja and deepesh except sending mails
S218006: Also deepesh once told my mother that if you have any complains regarding pooja first send me mail for the same
S218006: He knew that they are oldies and unaware about it and he was informed about this in advance
S218006: yet this was the strategy adopted by your Area Manager and Relationship manager
S218006: Lavanya i want justice from your end
S218006: Quick response to the same will serve my and my parents purpose
S218006: Or if this is not possible please extend our priviledge period from 3 months to 6 months without charging for the same
S218006: Since this is a real nuisance for us
S218006: i am 32 years and my parents worried about the same
Lavanya: I can understand Mam !
S218006: Being a lady you know what is my situation
S218006: Now i want reply as to how you are going to take action for the same and also your contact no. for further information to be provided for the same
S218006: I can even give a written complaint if you want
S218006: for the same
Lavanya: Could you please wait... while I check our database for your information
S218006: I am waiting for reply
S218006: ok
Lavanya: Thank you !
S218006: yes
S218006: am waiting for the same
Lavanya: Thank you for being on hold.
S218006: ya
S218006: what is your course of action
Lavanya: Mam, I will forward this complaint to higher mangers to check and do the needful
S218006: till then what should i and my parents do
S218006: please provide me your email id and contact no.
Lavanya: They will revert to you through mail or call within 24hrs
Lavanya: And will assist you further in this regard
S218006: and if i get no response
S218006: then
S218006: since i have gone through hard experience
S218006: can you please provide me your mail ids or contact no
S218006: do you have my mail id
S218006: r you there miss lavanya
Lavanya: I request you to please save this chat transcript for further reference
S218006: how should i save the same
S218006: My mail id is deepa_kodnani2002@yahoo.com and mob no. is 9825873213
Lavanya: Once you end the chat you will find any option to save the complete chat
S218006: and what about your contact no. or mail id
S218006: hello lavanya
Lavanya: Sorry Mam, I am not authorized to reveal my details
S218006: but if suppose i dont receive any call and i want to contact you since you are aware now totally about my details what should i do
S218006: please kindly make some arrangements for the same
Lavanya: If you wish you can send the mail to privilegecare@bharatmatrimony.com addressing to the manager
Lavanya: I will also forward the same from my end
S218006: ok thanks for the same
S218006: but can i contact you again for this issue
S218006: manager name should be specified
Lavanya: Yes Mam
S218006: what is the name
S218006: of manager
S218006: and how to contact you again
S218006: hello
Lavanya: Not requested to mention the manager name
Lavanya: As it will be delivered to the concerned team
S218006: ok last query as i have written earlier how should i contact you
S218006: please reply for the same
S218006: hello lavanya
Lavanya: You can contact me from 2.30 PM to 10.30 PM through online chat
S218006: ok thanks a lot. Can you please provide me location of vadodara customer care office
S218006: so that if we want further to contact in person it can be done
Lavanya: Sure
S218006: thanks i am waiting for it
S218006: i will jot it down
Lavanya: Vadodra
Lavanya: Address:SB-30, "Windsor Plaza", R C Dutt Road, Alkapuri, Baroda 390007
Lavanya: Phone : 0265 - 6566563 / 2356666.
S218006: thanks dear. Thanks for the patient hearing. And thanks for the generosity you showed for the same
Lavanya: Welcome !!
S218006: now i am closing the chat and would contact you
Lavanya: Thank you for the feedback !
S218006: if required for further
S218006: correspondence
Lavanya: Sure
Lavanya: Is there anything else I can help you with ?
S218006: whom should we contact in vadodara office
S218006: can you give the name
S218006: please
Lavanya: You can just contact the given above phone number any of them will assist you
S218006: ok thankyou lavanya
S218006: bye take care
Lavanya: Please do not hesitate to contact us. We are available anytime, round the clock.
Lavanya: Bye !!
S218006: ya
Lavanya: Have a nice day !
S218006: you too. Thanks
Lavanya: Welcome !!

This was sent on 20.06.2010. After that I received a complaint no. 4463803 on 22.06.2010. But then also I received no response from Customer Care of Bharat Matrimony. Then again I had online chat details of which is as under:

General Info
Chat start time Jun 22, 2010 9:42:35 AM EST
Chat end time Jun 22, 2010 10:04:08 AM EST
Duration (actual chatting time) 00:21:32
Operator Stella



Chat Transcript
info: A representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 5 seconds. Thank you for waiting...
info: You are now chatting with 'Stella'
Stella: Welcome to Live Help !!! How can I assist you?
deepa_kodnani2002@yahoo.com: hello
Stella: Hello!
deepa_kodnani2002@yahoo.com: i have complained several times
deepa_kodnani2002@yahoo.com: and have received no feed back
deepa_kodnani2002@yahoo.com: what is the type of service you are providing
Stella: May I know the exact difficulty you are facing in our website please ?
deepa_kodnani2002@yahoo.com: this is the last warning to you if i receive no response
deepa_kodnani2002@yahoo.com: tomorrow i am going to consumer court
deepa_kodnani2002@yahoo.com: to lodge complain against bharat matrimony
deepa_kodnani2002@yahoo.com: this is for your information
deepa_kodnani2002@yahoo.com: My complain no. is i will provide you the same
Stella: Yes please let me know the reference number of your complaint, so that I can check and assist you regarding the same
deepa_kodnani2002@yahoo.com: ya wait
Stella: Sure!
deepa_kodnani2002@yahoo.com: it is 4463803
deepa_kodnani2002@yahoo.com: since i have not received any call yet
Stella: Thank you !
deepa_kodnani2002@yahoo.com: as i had complained since 20.06.2010
deepa_kodnani2002@yahoo.com: i am forwarding the chat details to consumer court
Stella: I am sorry for the inconvenience caused to you
Stella: Could you please wait... while I check our database for your information
deepa_kodnani2002@yahoo.com: this is the warning
deepa_kodnani2002@yahoo.com: and now i wont turn back
deepa_kodnani2002@yahoo.com: even if you resolve the query
Stella: Sorry for placing you on hold for a long time.. I am still checking your information
Stella: Sir, I am checking your details and it would take another two minutes… kindly be on hold!
deepa_kodnani2002@yahoo.com: go ahead
Stella: Thank you for being on hold.
Stella: I apologize for the inconvenience caused to you by our relationship manager
deepa_kodnani2002@yahoo.com: no
Stella: We have already forwarded your details to the concerned team and they will check and get back to you within 24 hours
deepa_kodnani2002@yahoo.com: i have received no response
deepa_kodnani2002@yahoo.com: it is more than 24 hrs madam
deepa_kodnani2002@yahoo.com: i had lodged the complain on 20.06.2010
deepa_kodnani2002@yahoo.com: today is 22.06.2010
deepa_kodnani2002@yahoo.com: do you know to calculate time
deepa_kodnani2002@yahoo.com: yes please
deepa_kodnani2002@yahoo.com: any reply
Stella: We have already escalated to the concerned team and they will get back to you in this regard
deepa_kodnani2002@yahoo.com: i told you
deepa_kodnani2002@yahoo.com: nobody has responded
deepa_kodnani2002@yahoo.com: till now
Stella: Alternatively, you can send a mail to privilegecare@bharatmatrimony.com
deepa_kodnani2002@yahoo.com: have done that too
deepa_kodnani2002@yahoo.com: i can send a copy to you
deepa_kodnani2002@yahoo.com: with no response on the same
deepa_kodnani2002@yahoo.com: this is for your information within few days you will get a notice from consumer court
deepa_kodnani2002@yahoo.com: now be ready to reply to them for the same
Stella: You can directly contact the support team of privilege service in the below link:
Stella: Click Here
deepa_kodnani2002@yahoo.com: ok you wait
Stella: Please visit the above link and click on the option "Chat Now" to initiate chat with them
Stella: Sure!
Stella: You can also call the toll free number 1800-3000-3456 in this regard
deepa_kodnani2002@yahoo.com: madam
deepa_kodnani2002@yahoo.com: i have done that too
deepa_kodnani2002@yahoo.com: and what will chat do
deepa_kodnani2002@yahoo.com: will it serve my purpose
Stella: As Privilege is an exclusive service from BharatMatrimony, we have a separate team handling the Privilege member like you.
deepa_kodnani2002@yahoo.com: why was it not told before
Stella: We have already forwarded your complaint to them and they will check and get back to you
deepa_kodnani2002@yahoo.com: and it has been mailed to them
deepa_kodnani2002@yahoo.com: why i have received no response yet
deepa_kodnani2002@yahoo.com: i told it is more than 24 hrs and i have received no response
deepa_kodnani2002@yahoo.com: dont give me that reply please
Stella: I have checked and found that you have made the complaint in our live chat on 22/06/2010
Stella: We have already forwarded your complaint to the concerned team
deepa_kodnani2002@yahoo.com: no
Stella: Hence, they will check and get back to you within 24 hours
deepa_kodnani2002@yahoo.com: i have transcript chat had with
deepa_kodnani2002@yahoo.com: 20.06.2010 with lavanya
deepa_kodnani2002@yahoo.com: you want i can send you the same
Stella: Could you please wait... while I check our database for your information
deepa_kodnani2002@yahoo.com: am doing that
Stella: Thank you for being on hold.
deepa_kodnani2002@yahoo.com: ya tell me
Stella: I have checked and found that the complaint that you have made on 20/06/2010 was escalated on the same day
deepa_kodnani2002@yahoo.com: then
Stella: The concerned team will definitely get back to you within 24 hours.
deepa_kodnani2002@yahoo.com: mam
Stella: Alternatively, you can contact the live help support of privilege team in the above link
deepa_kodnani2002@yahoo.com: this is for your information within 24 hrs i am going to consumer court
deepa_kodnani2002@yahoo.com: bye thanks for your dissatisfactory respone

However then I called on toll-free no. 180030003456 where Bharat Matrimony executive said Mr Pankaj who is the senior personnel will contact me on 23.06.2010 at 10.00 A.M. However I have not received any call yet. I need some action to be taken on this organisation and their personnel like Mr. Deepak Bhagwanani and Mrs. Pooja Dadlani for mentally harassing me and my parents and not responding back as per the requirements.

Just mail me as to how should I proceed with and what course of action I should take for the same. You can contact me to provide assistance on Mob: 9825873213 and mail id deepa_kodnani2002@yahoo.com

I had taken privilege matrimony services 2 months ago in the hope of getting some suitable matches for my daughter, who is 30 yr old healthy professional. However, from day 1 our expectations were not fulfilled. First, we got a Relationship manager from Delhi, Ms Sharma who did not bother to check my daughter's account at bharat matrimony and sent us those profiles who either we had or the other party had rejected earlier.Then she told us point blank that since our daughter is healthy so it is difficult to find a match for her. Also, she showed our daughter's profile to some aggarwal boy and they rejected the proposal. This was done without our knowledge i.e. we do not know even a single thing about the aggarwal boy. Upon our request to the centre incharge whom we had to call 5 times, they sought to transfer the case to some boy in the same centre who refused to take the case. Next, they transfered the case to Chennai and a new Relationship Manager, Rachana was given to us. She has tried to do her job but is unable to provide suitable matches to us. I have requested the database personel/management people to help Rachana to help her in providing us suitable matches i.e Punjabi pref khatri, prof qualified , healthy, delhi/ncr based matches to us for the last 2 days. I first chatted with Vivek and then with Helen , who have said that the complaint has been passed to the concerned dept and they will get back to us that day itself. But now 2 days have passed and there is no response. Now, today I have sent a mail to care@privilegematrimony.com.
I need some action to be taken on this organisation for their dissatisfactory services.By charging Rs 17000/- and mentally harassing their customers this organization shd be taken to task.

Just mail me as to how should I proceed with and what course of action I should take for the same. You can contact me to provide assistance on Mob: 9899017170 and mail id clicksid@gmail.com.