Hello!!

Good Afternoon

Order Number:30000038156
Complaint Number: 68142

I've launched a complaint on 03/01/2012 stating that the battery that I've ordered from the Indiatimes.com is being a Duplicate battery (B463609 - SONY NP BG1 TYPE G INFOLITHIUM RECHARGEABLE BATTERY PACK DIGITAL CAMERA), because, the day when I've received it I've kept the battery on charge & after 24 hours when I've started using it, the battery indicator shows it as a low battery & for this problem I've also raised a complaint & the complaint number is mentioned above.

Several commitments have been given by the Indiatimes.com authorities & spoke to several advisors who have assured me of getting the replacement battery asap. & may be on 10/01/2012 or 12/01/2012 when I've called Indiatimes.com & spoke to a floor supervisor, he have assured me that I'll get the replace product by 16/01/2012 & I asked him & other advisors as well that do i need to returned the product or not & they said no need to return the defective product, 16th Jan went & now 26th Jan 2012 passed but still no response to my complaint nor a single call back by the Indiatimes.com team.

Today i.e. 27/01/2012, when I called again, I spoke to a advisor & he started saying that I need to return the product 1st & then the 3rd party merchant with whom Indiatimes.com deals I need to contact them in Kolkatta, what a piece of shit it is, I've purchased the product from Indiatimes.com why the hell I'm concerned to call that 3rd party company & then I requested that chap to transfer my call to his floor supervisor or manager or TL & after a long hold, a voice came & he greets himself as a Amit Kumar the floor supervisor & I asked him about my problems solution he also said that I need to returned the product 1st & then the replacement product will be shipped.

My question is that when I've asked these things 1st on the calls then why their advisors & floor supervisors have denied the request saying that I need not have to returned the product. It's simply that they have mis-informed me & today when I'm trying to express my complaint to Mr Amit Kumar, he simply disconnected the call & now when the investigations will be done & Mr Kumar will be questioned he'll say that the call got disconnected from my end due to some network issues. Also, he said that when I was out of Mumbai their advisors have tried calling me on both my mobile numbers but they said it was not reachable, if this is so then why they haven't not tried calling me the whole day to show the courtesy???

I'd humbly request you to please look into this matter & kindly help me to get my product to be replaced or the refund of Rs.1570.00 back to my CC A/c & also the time that I've spent on the call for all the mis-information I've been charged high from my mobile company, so kindly ask them to get some kind of compensation.

Awaiting for the positive feedback & a needful help from you guys to show this Indiatimes.com is a fraudulent company & having no values for their respective customers.

Really it's a disheartened experience to give a business to the Times group which is nothing but just a shit towards the Indian Economy.

Regards
Saurabh Shah