Delivered Wrong Order : Complaint against shoppersstop.com


I've Placed AnOrder on shoppersstop.com on 25th December' 2011.
Details:
Order #3128457
Order Status: Awaiting Exchange
OrderDate: 25-12-2011
Order Recipient: Ashish Gupta
Order Total: Rs. 1,495 INR

I have ordered a "Jack and Jones Mens Cardigan with Hood" sweat shirt via online shopping from shoppersstop.com.
Item Number:6494210_9308 (A sky blue sweat shirt) order # 3128457 placed on date 25-12-2011.
But I have received totally a different pattern of sweat shirt (Totally different in pattern & different color).
After that I mailed them to exchange with the same which I had the ordered, But as per them they don't have the pick-up service to shipping address (Noida).
I have called them several times but their response was quite ignorant, Till two weeks they were telling that they have placed the request of pick-up and it is pending with the logistic team.
Till two weeks I was assured by the representative from Customer Service that they will arrange the pick-back asap.
After almost 20-22 days, they have just refused to pick-up the order back from the shipping address.
This was quite awkward to know that their logistic department can deliver the product to particular shipping address But refuse to Pick-up from the same shipping address.

And the representative of Customer Care on the other end only gives me one answer that "your complaint has been raised and some one from the complaints team will call you in 24 hours" which has not happened till date.

They are asking me to make them courier of the same order with my own expenses.
After experiencing such a poor service how could I sent back them the incorrect order that too on my own expenses.
I am attaching the screenshot of the kind of sweat shirt placed in order.
Please look into this.


Regards,
Ashish Gupta

Hello,

They have taken back the parcel and refunded back the money; Rather than then delivering the correct order.

Regards,
Ashish Gupta