I purchased a product from snapdeal.com for Rs.999/-. The Order # was: 258789382. They were unable to ship the product, and cancelled the order. They refunded back the Rs.999/- as SD Cash, and also promised and later confirmed through an e-mail (copied below) that an additional Rs.500/- SD cash will be credited to my snabpdeal.com account as compensation. So, I was to get a total of 999+500=Rs.1499 SD cash. But, only Rs.1200/- SD Cash showed up in my account, which was/is Rs.299/- short. Despite repeated e-mails snapdeal.com is refusing to credit the balance Rs.299/- SD Cash. I'm extremely disappointed to say the least because of them NOT honoring even their WRITTEN commitment. Here are the details:


Dear,

Much to our disappointment, your recent experience with us had been quite unsatisfactory. We at SnapDeal deeply regret the inconvenience caused to a valued user like you, and extend our heartfelt apologies.

To compensate in whatever little way we can, SnapDeal is offering you Snapdeal Cash of Rs 500 on the purchased deal. You can use this amount to get rebate on any future purchase.

To see Snapdeal Cash and use it, login to your account now.

Hope to see you more @ snapdeal.com


Warm Regards
Snapdeal Team

For any queries or concerns, Call us at 011-45371100 (7 Days a week, 9am to 11pm) or email us at help@snapdeal.com

i have purchased a mobile from snap deal mobile model is alcatel ot506d-black my order no-334086579 they told me that i would receive data cable and micro sd card on this purchase but when mobile is delivered to my home it didn't contain the data cable and micro sd card for which snap deal promised to me i request to consumer forum to please help me out of this matter and help me to get data cable and micro sd card

Hi Mazhar(red_sox),

We have sent you three mails:

Mail 1: In which we have given you Rs. 500 SD cash.
Mail 2: In which we have given you Rs. 500 SD cash.
Mail 3: In which we have given you Rs. 200 SD cash.

Since the total amount you have paid is Rs 999 and our system can send maximum of Rs 500 SD Cash in one go, you received 2 mails of Rs 500 SDCash each.
So in total, you have received Rs 1200 in total from us. Rs. 1000 is been credited in your Snapdeal account for the refund of the product which we were unable to deliver to you and Rs. 200 as a gesture of apology from our end.
I hope this clarifies your query.

Regards,
Snapdeal Team