sir

i had ordered for a product "shake weight" on 12.10.11 through www.tbuy.in (cash on delivery basis) vide order number 9330. The delivery boy came the same day, but he delivered a wrong product called "Illusion". Within 15 minutes of the delivery, i reported regarding the wrong product delivery problem online as well as thru their online number 044 43917000. False assurances were given to me regarding replacing the product and i have made almost 50 calls to the customer care number and also sent mail to them. The company is not responding to my complaint and have not replaced my product till date.

kindly look into the matter and help me.

Thara Sreekumar
9000488859
tharas@rediffmail.com