hello !!
i bought a product from tradus Details of Order No.2094232,Item ID 1457417 ,Product name Swayam Curtains With Eyelet - Black and Gold Print 4 items worth Rs 4476 it was delivered to me on 11th Jan within the delivery after 5 mints i opened the product i didnt like it reason as it was bigger than my window and what i saw on the net and what was sent was again different. so i mailed that time itself that i want to return it back
the 1st mail i got on 11th Jan: saying customer care member wil revert for my query
12th jan they asked me again the reason for dissatisfication of product
then same day i replied for reason.
then no reply on 14th jan got a call as per them but i did nt recieve the call .
then on 16th they called me and say send the product back we will refund some one will mail the address then got a mailCustomer Care
3:35 PM (21 hours ago)to me
Hi Anitha,
Thank you for writing to us.
I am afraid that I am unable to provide you with the refund as you have absolutely received the product you ordered against the4 item id: 1457417.
Also, I would like to inform you that pictures of the products shown are merely indicative and are not an identical representation of the actual product.
Regards,
Mona, then after some time one more mail saying that you send the product to the given address no account number given by the company to call up courier when i asked blue dart there charges to deliver that product to gurgaon they said 2500 rs when company says no question for return then still they ask..
and i shop with so many online sites like yebhi, fashion and you, 99 labels and pepper fry.when we call up for return pick up they give us courier number and some account number which we need to give it to courier company and they come and collect the product from our door step.
1st of all why do we buy online because it comes to our door step .
and worst customer service tradus have the executive who calls doesnt know the procedures properly and doesnt revert back properly
tradus just want people to pay and buy the product but when it comes to return and refund they dont revert
please help me in sending the products back and getting my refund as soon as possible

anitha
9819991921

[QUOTE=hegdea14@gmail.com;107520]hello !!
i bought a product from tradus Details of Order No.2094232,Item ID 1457417 ,Product name Swayam Curtains With Eyelet - Black and Gold Print 4 items worth Rs 4476 it was delivered to me on 11th Jan within the delivery after 5 mints i opened the product i didnt like it reason as it was bigger than my window and what i saw on the net and what was sent was again different. so i mailed that time itself that i want to return it back
the 1st mail i got on 11th Jan: saying customer care member wil revert for my query
12th jan they asked me again the reason for dissatisfication of product
then same day i replied for reason.
then no reply on 14th jan got a call as per them but i did nt recieve the call .
then on 16th they called me and say send the product back we will refund some one will mail the address then got a mailCustomer Care
3:35 PM (21 hours ago)to me
Hi Anitha,
Thank you for writing to us.
I am afraid that I am unable to provide you with the refund as you have absolutely received the product you ordered against the4 item id: 1457417.
Also, I would like to inform you that pictures of the products shown are merely indicative and are not an identical representation of the actual product.
Regards,
Mona, then after some time one more mail saying that you send the product to the given address no account number given by the company to call up courier when i asked blue dart there charges to deliver that product to gurgaon they said 2500 rs when company says no question for return then still they ask..
and i shop with so many online sites like yebhi, fashion and you, 99 labels and pepper fry.when we call up for return pick up they give us courier number and some account number which we need to give it to courier company and they come and collect the product from our door step.
1st of all why do we buy online because it comes to our door step .
and worst customer service tradus have the executive who calls doesnt know the procedures properly and doesnt revert back properly
tradus just want people to pay and buy the product but when it comes to return and refund they dont revert
please help me in sending the products back and getting my refund as soon as possible

anitha

[QUOTE=hegdea14@gmail.com;107520]hello !!
i bought a product from tradus Details of Order No.2094232,Item ID 1457417 ,Product name Swayam Curtains With Eyelet - Black and Gold Print 4 items worth Rs 4476 it was delivered to me on 11th Jan within the delivery after 5 mints i opened the product i didnt like it reason as it was bigger than my window and what i saw on the net and what was sent was again different. so i mailed that time itself that i want to return it back
the 1st mail i got on 11th Jan: saying customer care member wil revert for my query
12th jan they asked me again the reason for dissatisfication of product
then same day i replied for reason.
then no reply on 14th jan got a call as per them but i did nt recieve the call .
then on 16th they called me and say send the product back we will refund some one will mail the address then got a mailCustomer Care
3:35 PM (21 hours ago)to me
Hi Anitha,
Thank you for writing to us.
I am afraid that I am unable to provide you with the refund as you have absolutely received the product you ordered against the4 item id: 1457417.
Also, I would like to inform you that pictures of the products shown are merely indicative and are not an identical representation of the actual product.
Regards,
Mona, then after some time one more mail saying that you send the product to the given address no account number given by the company to call up courier when i asked blue dart there charges to deliver that product to gurgaon they said 2500 rs when company says no question for return then still they ask..
and i shop with so many online sites like yebhi, fashion and you, 99 labels and pepper fry.when we call up for return pick up they give us courier number and some account number which we need to give it to courier company and they come and collect the product from our door step.
1st of all why do we buy online because it comes to our door step .
and worst customer service tradus have the executive who calls doesnt know the procedures properly and doesnt revert back properly
tradus just want people to pay and buy the product but when it comes to return and refund they dont revert
please help me in sending the products back and getting my refund as soon as possible

anitha

Hi,

Thank you for drawing our attention through this post.

Please refer to our communication below ( your mail ID has been masked ) :

From: Contact Center (traduscustomercare@ibibogroup.com)
Date: Tuesday, January 17, 2012 10:17 AM
To: anitha hegde (xxxxxxxx@gmail.com)
Subject: RE:'Tradus=154-797' Customer feedback: Product Information

Hi Anitha,

Thank you for writing to us.

I tried to reach you over the phone: 9819991921 but the call went unanswered.

As discussed you want replacement of the product against the Item Id: 1457417.

I request you to please send us the products and please inform me with AWB no. which will help me to track the shipment and provide you a faster resolution.

Once I receive the product I will update you whether we will ship the fresh product or process a refund for the same.

Please put the item and the note with the order number into a secure package, affix our address note and send it through a reliable courier or mail it to us. Our address for returns is as follows:

Returns
ibibo Web Pvt Ltd.
Block - A, Ground Floor Vatika Tower,
DLF Golf Course Road, Sector-54
Gurgaon - 122 002

In case of any further assistance required, feel free to contact me by replying to this e-mail. I will be glad to assist you once again.

Regards,
Mona,
Customer Care Executive,
Tradus Customer Care Team,
#1 Online Shopping India- Shop Online for Mobile, Cameras, Books, Jewellery,Home Appliances & more at Tradus

Hi mona
i see my parcel has reached to you on 23 jan 2012 at 17:15pm thru aramex so when can i expect my refund and i strictly need refund only.......................................
waiting for your reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!11
anitha

my parcel has reached tradus on 23 rd bt still no reply from me plz help me wht do i do for my refund i feel they are just fooling me by collecting the product and not giving refund............................................ .................................................. .................
........................never ever will i shop with tradus

anitha

Originally Posted by hegdea14@gmail.com

my parcel has reached tradus on 23 rd bt still no reply from me plz help me wht do i do for my refund i feel they are just fooling me by collecting the product and not giving refund............................................ .................................................. .................
........................never ever will i shop with tradus

anitha

Hi ,
Your order 2094232 has been refunded.
Details of the refunded order are as follows:
Item ID Product Amount Charged Amount
Refunded Refund Reason
1457417 Swayam Curtains With Eyelet - Black and Gold Print Rs.4476.00 Rs.4476.00 CUSTOMER COMPLAINT : RTO : 6241136635 ARAMEX
For any queries and details please feel free to write to me at riya.singla@tradus.in
Thank you for buying on tradus.in!

Riya Singla
Connect with me at Riya Singla - Riya's gaming profile on ibibo. Play free online games with riya.singla
Customer Care traduscustomercare@ibibogroup.com
Feb 16 (5 days ago)

to me
Hi Anitha,

Thank you for writing to us.

As per our records, your amount against the item id:1457417 has been credited into your same account on 09-02-2012.

The refund reference number is 204020642206.

Please check the status with your bank.

In case you require further assistance, please contact me. I will be glad to assist you once again.

If you wish to pass on a feedback regarding my service, kindly click on the following link:
Survey

Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.
Online Shopping for Mobile Phones, Clothes, Cameras in India

Dear tradus
Its just sick you are really not happening site i will tell. went and spoke to bank they say you contact tradus not us they dont have such refund refrence number because it is not credited to my account i m literally fighting for my refund from last on e and half month are you fooling us by giving fake refund reference numbers
plz reply i want a cheque for this refund

anitha

Customer Care
Feb 16

to me
Hi Anitha,

Thank you for writing to us.

As per our records, your amount against the item id:1457417 has been credited into your same account on 09-02-2012.

The refund reference number is 204020642206.

Please check the status with your bank.

In case you require further assistance, please contact me. I will be glad to assist you once again.

If you wish to pass on a feedback regarding my service, kindly click on the following link:
Survey

Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.
Online Shopping for Mobile Phones, Clothes, Cameras in India



Anitha Hegde
Feb 21

to Customer
Dear tradus
Its just sick you are really not happening site i will tell. went and spoke to bank they say you contact tradus not us they dont have such refund refrence number because it is not credited to my account i m literally fighting for my refund from last on e and half month are you fooling us by giving fake refund reference numbers
plz reply i want a cheque for this refund

anitha
Customer Care
Feb 22

to me
Hi Anitha,

Thank you for writing to us.

As per our records, the amount against the item id:1457417 has been credited into the same account through which we have received.

In case if the amount has not been credited, please send a snap shot of the bank account statement so that we can take action accordingly.

Do not worry, I am here to help you further.


In case you require further assistance, please contact me. I will be glad to assist you once again.

If you wish to pass on a feedback regarding my service, kindly click on the following link:
Survey

Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.
Online Shopping for Mobile Phones, Clothes, Cameras in India

Hi Amit
Attached here with my bank account statement which clearly shows that there is no transaction for 9th feb 2012
Please revert

Customer Care
Feb 24

to me
Hi Anitha,

Thank you for writing to us.

I sincerely apologize for the inconvenience caused to you.

I would like to inform you that I have forwarded your concern against the order id:2094232 to my relevant team and I will update you with the status.

Please be assured, I will try my best to get it resolved as soon as possible.

Please allow me some time, I shall get back to you within 3 working days.


Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.

Anitha Hegde
Feb 29

to traduscustomer.
Hello Amit
Its been 4 days i haven't heard yet about my refund kindly update me on the status

anitha


Customer Care
Feb 29

to me
Hi Anitha,

Thank you for writing to us.

Item id:1457417.

Product Name: Swayam Curtains With Eyelet - Black and Gold Print.

In response to our previous conversation, please note that that we are investigating on the same concern with my relevant team.

We make sure you that we will come back with best positive resolution at the earliest.

Your patience is much appreciated.

Please allow me some time to get back to you.


Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team

Customer Care
Mar 3 (11 days ago)

to me
Hi Anitha,

Item id: 1457417.

In response to our previous conversation, we understand that this is an inconvenient situation for you as there is delay in resolution.

Please be assured that we are personally looking into this issue and we will try our best to expedite the process.

Meanwhile, I look forward to your kind support.
Thanks & Regards,
Amit,
Customer Care Executive

Customer Care
Mar 6 (9 days ago)

to me
Hi Anitha,

Item id: 1457417.

In response to our previous conversation, we share the " Actual Refund Number " ( ARN ) as the amount has already been credited into your same account.

The ARN is 75105172041000106848116.

Please check the status once again with your bank and confirm.

In case you require further assistance, please respond to this mail.

We would love to hear from you. Please click on the following link to provide feedback:

Survey


Thanks & Regards,
Amit,
Customer Care Executive,

Anitha Hegde
Mar 6 (8 days ago)

to Customer
HI Amit
i still checked with my bank they say this reference number is not reflecting in the system ....
now tell me what should i do ...
i m really worried with what is happening
and the bank is also asking for utr no of your bank and bank name from which it is credited back to my account
please help me

anitha

Customer Care
Mar 6 (8 days ago)

to me
Hi Anitha,

Thank you for writing to us.

Item id: 1457417.

You are requested to please take written statement on the bank letter head ( Against the ARN : 75105172041000106848116 ) and send a snap shot for the same.

To get take necessary action, it will be forwarded further.


In case you require further assistance, please respond to this mail.

We would love to hear from you. Please click on the following link to provide feedback:

Survey

Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.


Anitha Hegde
Mar 7 (8 days ago)

to Customer
amit
its really disgusting with tradus online shopping i have ever done after giving a scan copy of my bank statement you still say you want a letter from bank is my bank statement not enough for proof .it is like you all are harrasing me and i am harrasing bank people . again i m attaching my bank statement take it as a proof and please send my money by cheque thats all i want
Anitha Hegde
Mar 9 (6 days ago)

to Customer
amit
i have asked for an authority letter from the bank once i get that i will scan it to u . but this time i want the cheque to be given from you all and not do direct transfer and once you sending please send a scan copy of the cheque

anitha

Anitha Hegde
Mar 13 (1 day ago)

to Customer
Dear Amit
Attached here with the authority letter from the as per your request
now please give me my refund ......

Hi Anitha,

Thank you for writing to us.

Item id: 1457417.

Please note that the amount has been credited into your same bank account.

Hence, we sending you a refund proof on ibibo letter head.

Please find that attachment and get it checked from the bank.


In case you require further assistance, please respond to this mail.
Thanks & Regards,
Amit,

Anitha Hegde
1:26 PM (58 minutes ago)

to Customer
amit
So far i have not the received the amount from you as checked with my bank it is just i feel that you are fooling us the bank is asking you to give the account number from which you have refunded and the ifsc code ...
and stil it doesnt work then i really need to take this consumer court i feel whatever you have sent reciept any body can type and send....

anitha