complaint from:Harjinder singh saini

i had purchased a camcorder online from Online Shopping in India, Shop Online and Compare Price - Compare and Shop Online in India for Mobiles, Laptops, Cameras, Automobiles website i got a telephonic call from naaptol i ordered a camcorder on cash on delivery payment mode i received it withn 12 days i made the payment , when i opened it it was a 5megapixel camcorder printed on it and on the box it is writen 16 megapixel the company had cheated me , i want my money back plz help me

seller name:Wespro hyderabad
VATno:27290006627v
challan no:21357537
date;21-01-2012
Order no: 3274726
price:3140rs

Dear Mr.Saini,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2382031 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.