Dear Sir,

I had recently signed up for one of club mahindra's blue packages costing about Rs.160,000 citing i was one of the first 250 gold club memberships. I had paid a down payment of about Rs.16000 defined by the clubs representative. However, on trying to avail one of their gift vouchers based upon the terms(dates and places) mentioned in the gift vouchers almost 15-20 days in advance. They were unable to provide me with a vacation for 6 locations on my requested dates. I decided that if for a 2-3 day vacation if i am having to beg so much, then it not worth paying such a big amount. Besides, there are much better offers by Taj and Leela for much lesser rates. Hence, i decided that i would like to withdraw my membership from them. I had made an initial downpayment of Rs.16833 towards the product of the Rs.160000 total, i had not made any of the EMI payments further nor have I used any of their so called facilities. I requested for a refund after couple of months through email although I had mentioned to the their executives several times over the phone that I am no longer interested in their membership. Now, they refuse to refund the amount citing some clause, is there any way I can get back my money from these people??

Regards,
Sachin Shetty

Dear Sir,

We have made note of your concerns mentioned and regret the inconvenience you had to face. We would definitely revert to you with status for which we would require your contact details. Please send across the same to the email indu.mrc@mahindraholidays.com.

With regards
Gopal VN
Member Relations
Mahindra Holidays

Hi.
I had taken membership of club mahindra holiday. They had given me some offer. Next day, i went there to cancel my memmbership. They refused to cancel it and said they will not refund any amount also. Its not mentioned on there form, that there is no refund even if you cancel membership next day.
I had called there customer care so many time. They are not giving me any information in this regard
Nobody is telling me rules about cancellation and refund amount.
Please help me in this regard. I would like to know the terms and condition for cancelling the membership and what amount i will get.

Originally Posted by kaushalmaurya

Hi.
I had taken membership of club mahindra holiday. They had given me some offer. Next day, i went there to cancel my memmbership. They refused to cancel it and said they will not refund any amount also. Its not mentioned on there form, that there is no refund even if you cancel membership next day.
I had called there customer care so many time. They are not giving me any information in this regard
Nobody is telling me rules about cancellation and refund amount.
Please help me in this regard. I would like to know the terms and condition for cancelling the membership and what amount i will get.

Dear Kaushalmaurya,

Thank you for writing in and voicing your concerns through this forum. We deeply regret the inconvenience you had to face. May we request you to kindly send in your membership details along with your concern to our email - indu.mrc@mahindraholidays.com. We will ensure to revert at the earliest.

Regards
Gauthaman SR
Member Relations
Club Mahindra

Originally Posted by kaushalmaurya

Hi.
I had taken membership of club mahindra holiday. They had given me some offer. Next day, i went there to cancel my memmbership. They refused to cancel it and said they will not refund any amount also. Its not mentioned on there form, that there is no refund even if you cancel membership next day.
I had called there customer care so many time. They are not giving me any information in this regard
Nobody is telling me rules about cancellation and refund amount.
Please help me in this regard. I would like to know the terms and condition for cancelling the membership and what amount i will get.

Dear Mr. Maurya,

Thank you for voicing your concerns through this forum.

Further to your post, we understand that your membership related concerns have been resolved to your satisfaction.

Please do write back to us at indu.mrc@mahindraholidays.com if in case you need any further assistance. We will ensure to revert at the earliest.

Regards
Gopal VN
Member Relations
Club Mahindra