I relocated from Gurgaon to Chennai on 16th May 2010 and got my household stuff shifted through :

Central Cargo Packers & Movers
Contact Person : Mr Shankar
Add : 101, Mahajan Tower, 7 l.s.c.,
Shresth Vihar, Delhi - 110090, India
Phone : 01122148899, 22158899, 32451133
Mobile : 09312598275
E-mail : customer@centralcargopackers.com

The stuff was packed & moved from my house on 14th May 2010. I has to face the following problems in dealing with the Organisation & its employees:

1. Delivery was promised in maximum 8-10 days. After much follow up, I finally received the stuff at 1:30pm on 29th May 2010 (15 days).
2. During the process of follow up for delay in receipt, none of the Officials in the Company in New Delhi (Mr Malik, Mr Shankar, Ms Rajni), Bangalore (Mr Sunil) or Chennai (Mr Rakesh), were able to give me a clear picture on the location of the truck and status of its arrival. Moreover they keptpassing the buck on each other, were speaking very rudely and eventually even stopped answering my calls.
3. When the stuff finally arrived, it came in an open truck unaccompanied by a Company Official. It was promised that transportation will take place in a closed truck.
4. While the stuff was packed at Gurgaon, I was told that all the boxes will be plastic laminated at the Company Office, but the state in which the stuff arrived was beyond recognition. Forget about lamination, even the cardboard packing was ripping apart. Some stuff had no packing material at all.
5. I had paid for unpacking goods in the contract. But after much follow up, the Company Officials (Mr Rakesh) came for unpacking only at 10:00pm on 31st May 2010 (3 days after arrival of stuff).
6. By such time I had unpacked most of the stuff except breakable items. Even upon arrival, these guys did not complete the remaining work. They just opened 1 Fridge, 1 TV, 4 boxes of Crockery out of the list of 77 items.
7. They left promising that they will send a Carpenter for resetting of furniture - Bed, Dinning Table, etc. I have been following up since, but no one has come till date. Now they are not even picking up my calls. I have been forced to call a carpenter & pay extra to get my work done.
8. Due to poor quality of packing, lot of my stuff has arrived broken or chipped. Major breakages - Fridge leg missing, A/c valve broken, Bed screws missing, Dinning Chair head broken, 15-20 utensils/chinaware broken, Kitchen containers split, table corners chipped etc. I am now being forced to pay up money for these repairs/replacements.
9. I had also paid up Rs.9000/- towards insurance premium. After much follow up with Mr Shankar & Ms Rajni, I am yet to receive a copy of the Insurance Policy. I am being forced to assume, this was never done.
10. Even if it was done, since the Unpackers did not come on time, open the stuff wholely and make an assessment of damage, I do not know how to file a claim and I need a copy of the Policy in any case.
11. The worst in all this is the rude behaviour, not taking client calls and not responding as promised.

I am tired of trying to extract an answer from this so called ISO9001:2000 Company. If I have gone through the trouble of writing this long mail, you can understand the extent of my mental agony & harrasment that I have been subject to by these people.

Pls advise what is my recourse, here.

I wanted to get my house shifted a few days back and after recommendation from just dial i chose central cargo from Shrestha Vihar to get the movement done. the surveyor told us that he will all the transfer in one go and it will be over by 4 in the evening.

but to out amazement only 3 guy came in the morning to get the house shifted and out of that 2 had little experience of shifting. they came with out tools and very painfully slow. till five in the evening only 20% of the house was packed and we had to (4 family members and 3 servents) had to do it ourself. there was utter confusion and the staff ignorant to say the least.

to top it all midway they figured out that this can be transfered in one go and they will have to make 2 trips. after a lot phone calls finally the first lot got rolling at 7 in the evening. when they went back they were not ready to come up to put the rest of the stuff as they were doing drugs at the back of the truck.

finally they packed the rest of the stuff and by the end of it all they had broken a mirror, spilled oil all over our warm clothes. I did not get the bill even after been assured by Mr Mohan Goswami (9310076234) that i will receive it the next day, it is already 4 weeks.

There was no experience, broke a lot of stuff, the staff was ill mannered. I did not get the bill which i could have got reimbursed. I was late by almost 10 hours.

overall it was a very painful experience to be associated with you. I did the same shifting 3 months back and it took half the time and with no damage at roughly the same price by a local mover and packers.

Originally Posted by Unregistered

I wanted to get my house shifted a few days back and after recommendation from just dial i chose central cargo from Shrestha Vihar to get the movement done. the surveyor told us that he will all the transfer in one go and it will be over by 4 in the evening.

but to out amazement only 3 guy came in the morning to get the house shifted and out of that 2 had little experience of shifting. they came with out tools and very painfully slow. till five in the evening only 20% of the house was packed and we had to (4 family members and 3 servents) had to do it ourself. there was utter confusion and the staff ignorant to say the least.

to top it all midway they figured out that this can be transfered in one go and they will have to make 2 trips. after a lot phone calls finally the first lot got rolling at 7 in the evening. when they went back they were not ready to come up to put the rest of the stuff as they were doing drugs at the back of the truck.

finally they packed the rest of the stuff and by the end of it all they had broken a mirror, spilled oil all over our warm clothes. I did not get the bill even after been assured by Mr Mohan Goswami (9310076234) that i will receive it the next day, it is already 4 weeks.

There was no experience, broke a lot of stuff, the staff was ill mannered. I did not get the bill which i could have got reimbursed. I was late by almost 10 hours.

overall it was a very painful experience to be associated with you. I did the same shifting 3 months back and it took half the time and with no damage at roughly the same price by a local mover and packers.

Dear Customer,

With reference to your above mentioned comments, We would like to know more about this service provider and also will try to resolve your issues at our level best. But we are not able to contact you because as checked we have not found your any contact details.

We would request you to kindly contact us at 011-61607080 or write us on delhi@justdial.com.

Thanks & Regards,
Just Dial Services