I recently got my household items moved from Bangalore to Calcutta through a company by the name of Sharma Packers & Movers. Their website is Sharma Packers and Movers, Mysore Packers and Movers, Bangalore Packers and Movers, Pune Packers and Movers, Mumbai Packers and Movers, Ahmedabad Packers and Movers, Delhi Packers and Movers, Kolkatta Packers and Movers, Hyderrabad Packers and Movers. they claim to be a division of ARC and when came to book the order must have got 2-3 different bills/challan books under different company names including 1 being from ARC.

1st of all i called ARC tours & ARC ltd. both denied having any connection with this company.

Mr. Vijay from the Bangalore office was in charge of our account and the items were packed and shipped from Bangalore on 9th Oct 2011 and delivered in Calcutta on 19th Oct 2011. As agreed, we instantly paid and cleared the complete balance amount of Rs. 28000/- on delivery without any delay since they really begged for it. the guys who came to deliver did not seemed to keen to unpack unlike committed by the Bangalore office so i did not start unpacking untill the next day.

To my shocking surprise I found 1 of the cartons tampered with and when I opened it, there were few things missing from it. I had put 4 liquor bottles with the rest of the stuff that were pulled out by Mr. Vijay very conveniently. I called Mr. Vijay immediately and told him about it to which he said, he had purposely held the bottles behind as it could have been a problem in transit. This he only bothered to tell me about when I asked him 10 days after he had held back the items.

Since then (20th Oct) I have been calling him every day to have the same delivered to a local address in Bangalore but he’s only been giving me stories that he will check where the bottles are currently, or that he will deliver once he has time. Then he told me that he will transfer the cost of the bottles in my bank account. Finally after Diwali when I called him on 27th Oct he tells me that 3 of the 4 bottles have been consumed by the boys in the Nelamangala office. When I told him that’s absolutely bizarre he told me he is going to Nelamangala office himself on 28th and will call me back after checking. However, since then, he has neither called nor is he taking my calls.

i have even written to them on email but there has been no response. the company seems to be a BIG fraud with those 2-3 ppl running the office amongst each other. i tried to call every no. listed on their website for various office to find out about the contact details of the owner of the company but all nos...i am not kidding....all nos. except Bangalore & Mysore nos. are switched off!!!

i really want to teach them a lesson for taking advantage of a customer's honesty and faith in them so that the same is not repeated with anyone else. they are shameless enough to accept what happened but not take responsibility and changing their words everyday. it is not about the value or money but about ethics which they lack completely.

i'll appreciate any help in the matter and the steps i can take to take appropriate action against this company.

regards
Manvendra