Dear Sir/ Madam;

I had purchased a Dining table and Chair set with Home Town Jaya Nagar Branch nearly 5 months back. At least every month, there had been some problem in the chairs. Most of the time ther back rest comes out.

Therefore, most of the time I have gone for lodging the complaints to Home Town people. Out of them 1 or 2 complaints they have attanded and for rest they are postponing. My recent complaint is pending since last one month and they don't even pick up the call. If by chance they pick up the call, they cut it just after listening the compliant.

Therefore, I want to take a legal action against Home Town. They are selling faulty products and cheating the customers. Please let me know the procedure for it. Should I lodge the Police FIR first?

Thanks
Shailendra
J. P. Nagar, Bangalore.

Dear customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you. Request you to write to priya@futuregroup.in with the invoice number, your contact details and reference id 1346 so that we can look into this matter and get back to you with an update on the same.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't got a response from your end.

Regards,
Priya
Future Group Care