below is the mail send to DULUX but still thr is no reply...kindly advise






several reminders and several phone call but still no reply that means for you people customers satisfaction is never a priority..
can i except the resolution now with immediate action or do i take it up with RTI


To: "customer_services@ici.com" <customer_services@ici.com>
Sent: Tuesday, August 23, 2011 11:34 AM
Subject: Fw: Product Complaints - 20110718122636I3FFLE

still thr is no response i was told by 12th august everything will be sorted out....could u please clarify?????how much more time will it take????


-o: "customer_services@ici.com" <customer_services@ici.com>
Sent: Wednesday, August 10, 2011 8:26 PM
Subject: Fw: Product Complaints - 20110718122636I3FFLE

after several reminders i got a call on MONDAY 8TH AUGUST 2011 from Ms.Kavita ..according to her MR.SHAGUN who visited the site was a new joinee and he was not aware of the samples he took..if that was a reality then why new joinee was send to visit the site????earlier Mr.Vijay visited the site ,was he also a new joinee????
please clarify...















Dear Customer,

Your complaint has been registered with our customer service cell. Our representative will shortly respond to your query. For any future references please quote your Complaint reference no. 20110718122636I3FFLE and date of complaint logging.
If you wish to know the status of your complaint or provide any additional information regarding the complaint, please mail us at customer_services@ici.com.
We regret any inconvenience caused to you and will strive for a quick resolution.
Customer Service Cell,
ICI India Ltd.