Dear Sir/Madam,

We bought 02 pieces of Sienna Night Stand (Side Tables) from Hypercity Retail India Ltd., Bangalore on 11/07/2010. As per the deal the products were supposed to be delivered to us on 03/08/2010. When we enquired the same on 01/08/2010 to reconfirm the delivery, we were told that the products are out of stock and will be delivered on 11/08/2010. We called at theri call centre again on 10/08/2010, we were again another date of delivery, now that was, 19/08/2010 and finally the product dellivered on 20/08/2010 but the unfortunate part was that only 01 piece got delivered and another never delivered. After that day we have been constantly following up with Hypercity about the delivery but the response has been very disappointing. Delivery is not yet done and we are still waiting for it. Its difficult for us to understand that when a shop takes FULL MONEY from the customer, why can't they deliver the product to them?

Full details as per the challan is as follows:

Purchased from:-Hyper City Retail(India) Ltd.

Address :-Embassy Paragon,Kundalahalli gate bus stop,
Opp Annapoorna Hotel,ITPL Road,Near Brooke Field
Bangalore-560 037
Purchased on:- 11-Jul-10
Items Purchased:- Sienna Night Stand Gld Brw-Two Pieces
Amount Paid :-For Sienna Night stand amount paid n full on 11-Jul-10 Rs 5,998.00
(Bills are with us)
As per Home delivery Challan

1 Sienna Night Stand (qty-2) was supposed to be delivered on 03-Aug-10ut of two stand one has been delived on 18-Aug-10 the other stand is still pending.(challan No 1400)

- No contact numbers for bangalore store are available.
- No e mail id has been available
- We have contacted them on a toll free numer 18002097172

Please let us know that how we can file a complaint against them and ensure that they never repeat the same thing with any Customer.

Best Regards,

Ravi Taneja