BSES COMPLAINTS

Relaince energy is formally known as Bombay Suburban Electric Supply (BSES). BSES Yamuna Power Ltd., an associate of the Reliance Power Projects, supervises the power distribution in the central and eastern parts of Delhi. The BSES Yamuna Power Ltd supplies electricity to 14 districts of India. Covering an area of approximately 160 sq km, the functions of the BSES Yamuna Power Ltd are spread over the central and eastern areas of the capital of India. The power distributions for the following areas are provided by the BSES Yamuna Power Ltd:
· Paharganj
· Laxmi Nagar
· Patel Nagar
· Daryaganj
· Yamuna Vihar
· Karawal Naga
· G T Road
· Nand Nagri
· Krishna Nagar
· Shankar Road
· Mayur Vihar
· Chandni Chowk
· Karkardooma
·
The services of the company are good but problem comes because of the vastness of the company. The central and eastern Delhi people are happy with the services of the company. But the complaints come to BSES regarding many problems of customers. The customer relation centers are been build up by the company for the customers so that the complaints of them are solved as soon as possible and enjoy the power supply with an ease. The problem of excess billing is the most common complaint comes to the customer care centers. Because of billing problems many customers are in problem of unpaid bills and supply cut. Because of the large data the billing problems are faced by the company, after the bill is been passed the customer can make a complaint to the customer relation centers and the problems like this can be solved just by revising the bill passed earlier.

Delay in paying bills leads to power supply cut and after this when the bills are paid the supply is connected again with a delay, these types of problems are been faced by the customers. Problems are been faced by the people regarding the new connection delays and rude behavior of the staff working for the company. The rude language and unresponsive behavior of the customer care staff is also a problem for the people because it’s very hard to convince them to make the services faster, but if consumer says something they have to listen and they are been paid to do so. BSES has been the frontrunner in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices.

The BSES Yamuna Power Ltd started functioning as the electricity distributing company of Delhi after the sector was privatized. On the power supply front, BSES areas have shown remarkable improvement. The company has embarked upon an ambitious plan to implement high-tech automated systems for its entire distribution network. To fight the menace of power theft, modern techniques have been adopted. To ensure complete transparency, the company has provided online information on billing and payment to all its 1 million consumers. This happened in the first year of operations itself. BSES believes in providing more value than just electricity and is even rewarding its consumers for timely payment.

I have complaint with bses yamuna ltd on 13th april 2011 for street light.
Complaint number given by bses is 1041301611 and conveyed the msg that the complaint will be restored within 24 hours. Till date this is not effected.
This is for ur kind attention please.

Dear Sir,

I am a resident of D-2/71, Gali No. 2, Om Vihar Phase- V, Uttam Nagar, New Delhi-110059. In my absense, some people of your department has installed a pole of electricity in front of my gate. In spite of these installation, I am feeling much adversity. My family also feel much problem to egress and ingress.

Therefore you are hereby requested to remove the said electric pole in front of my gate, as soon as possible.

Thanking You.

Mangan Jha
D-2/71, Gali No. 2,
Om Vihar Phase- V,
Uttam Nagar,
New Delhi-110059

E-mail;- manganjha.m@gmail.com

Mobile No. 9818762035/ 9310065636