NDPL (North Delhi Power Limited) is a joint venture between Tata Power Company and the Government of NCT of Delhi with the majority stake being held by Tata Power. NDPL distributes electricity to 50 lakhs people of north and north-west part of Delhi. The company started operations on July 1, 2002 post the unbundling of erstwhile Delhi Vidyut Board. With a registered consumer base of around 10 lakh and a peak load of around 1250 MW, the company’s operations span across an area of 510 sq kms. NDPL is also the youngest company and the first power utility in India to receive the prestigious CII EXIM Award for ‘strong Commitment to Excel’.

On the power supply NDPL areas have shown remarkable improvement. The company has embarked upon an ambitious plan to implement high-tech automated systems for its entire distribution network. To fight the menace of power theft, modern techniques like High Voltage Distribution (HVDS) System and LT Arial Bunch Conductor have been adopted. To ensure complete transparency, the company has provided online information on billing and payment to all its 1 million consumers. This happened in the first year of operations itself. NDPL believes in providing more value than just electricity and is even rewarding its consumers for timely payment.

The customer care centers are been set-up for the customers and to solve the problems 24*7. The complaints can be send to customer support from the official website of NDPL. There are many problems to the customers regarding the bill payments, supply related problem, etc. To fight the menace of power theft, modern techniques like High Voltage Distribution (HVDS) System and LT Arial Bunch Conductor have been adopted. The theft regarding problem are not too much nowadays, but then too it’s a loss to the company.

Delay in paying bills leads to power supply cut and after this when the bills are paid the supply is connected again with a delay, these types of problems are been faced by the customers. Problems are been faced by the people regarding the new connection delays and rude behavior of the staff working for the company. The rude language and unresponsive behavior of the customer care staff is also a problem for the people because it’s very hard to convince them to make the services faster, but if consumer says something they have to listen and they are been paid to do so.

The customer relation centers are been build up by the company for the customers so that the complaints of them are solved as soon as possible and enjoy the power supply with an ease. The problem of excess billing is the most common complaint comes to the customer care centers. Because of billing problems many customers are in problem of unpaid bills and supply cut. Because of the large data the billing problems are faced by the company, after the bill is been passed the customer can make a complaint to the customer relation centers and the problems like this can be solved just by revising the bill passed earlier.

MY K.NO. 31205029504
I am naresh kumar verma and my electric meter is continuously discharging current and it is dengerous for us and everyone who is in touch that area.
so please check out why it is heppening in it.
I humble request please take an action towards my problem.

The electric pillar no. 414-27/50/4/2 that is installed in front of House no. 09 in gali no. 11/03 Kaushik Enclave, Burari, has been damaged and causing serious threats to the life of residents of the above mentioned House and others neighbours in the street. The complaint has been registered since 31 January 2011, Complain No. NDPL040269 and Incident No. 11010267 nothing has been done so far.
When my mother enquired about it with near by concerned authority, they are asking for Rs. 10,000 to get it replaced.
Is it my duty to get it repaired or replaced?

There is no bill coming from two months in swaroop nagar area my k. No. Is - 45105276627v name of connection holder is sunder lal . Our phone no. 9278616117 , 9716439907 . Please take action immediately because the penalty of every months is added on current bill.

sir,i am a resident of rajiv nagar extension.my meter is showing a reading of 1 unit but the bill sent to me shows reading as124 units.my k.no is 42304349912 and the connection is in the name of mrs renu jha.my contact number is 08802696948.plz do the needful.thanking you


abhishek jha
rz 12a main sagarpur
street no.2,N.D 46