HI,

I AM HAVING 3 POLICY OF HDFC ERGO , ON 22ND JULY 2011, ME & MY FAMILY HAVING SOME VIRAL INFECTION, WE CALL ON HDFC ERGO'S CALL CENTER NUMBER 18004254075 Toll free number Hyderabad. THE CONTACT PERSON TALK WITH ME & DOCTOR & TOLD OUR DOCTOR THAT FILL THE FORM & SEND BILLS WITH DISCHARGE PAPERS. I SUBMITTED IT TO "FAMILY HEALTH PLAN LTD
OFFICE NO 1/2,GOVIND NIWAS,321/A NEW MODI GANPATI,NARAYAN PETH PUNE " FROM DTDC CURIRO - BM0102998 RECEIVED @ HYDERABAD AT 22ND NOV 2011 , THE PERSON NOW TOLD ME THAT ITS PROCESS IN 1 WEEK, YESTERDAY I CALL ON NUMBER ( 020-65202002 )24488360 - dhanashree 02024452863, THEY TOLD ME THAT MY CLAIM( 33899 )WAS REJECTED DUE TO OPD BASIS. I DON'T UNDERSTAND , IF WE ADMITTED 4/5 DAYS THEN HOW ITS OPD & IF ITS TRUE THEN WHY CALL CENTER PERSON TOLD ME WRONG INFORMATION & WHO IS RESPONSIBLE & WHO PAY THE HOSPITAL & CURIOR CHARGES.

PLEASE REVERT ASAP.

REGARDS
RAHUL PATIL

Dear Customer,
Thank you for Choosing HDFC ERFO. We request to to submit the required documents to process the claim at the earliest.

For any queries please feel free to contact us on:
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Yours Sincerely,
HDFC ERGO General Insurance