I had purchased a Sukam 120AH inverter, Sukam 120AMP Battery and Sukam Trolly on June 17, 2010 from Anandamela G9 Gariahat Market Kolkata 700 019 vide their tax invoice nos 5182 and 5183 through their salesperson Ms Rumpa Lahiri. When the electrician of the company by the name of Mr. Samir Gupta came to install the inverter, he found the inverter to be defective. I really do not understand how a company whose product turns out to be defective can go in for such massive advertisements. The electrician however told me that the particular inverter was found to be defective earlier itself. Why was it then sold to me?

When the electrician went to Anandamela and got the defective inverter replaced with a new one, I found to my amazement that the model had been changed. Instead of the earlier model Ms Lahiri replaced it with Shark 850 model. When I called her and asked her why she did that, she said the Shark model was the latest model and was more expensive which was totally untrue. The price on the cover of the Shark 850 model shows Rs.6000 whereas I had paid Rs.7555.56 for the Sukam AH model.

I had vide my letter under certificate of posting dated June 19, 2010 requested Anandamela to replace the Shark 850 model with the model I paid for but to no avail.

Debasish Dutt

Originally Posted by debashishdutt

I had purchased a Sukam 120AH inverter, Sukam 120AMP Battery and Sukam Trolly on June 17, 2010 from Anandamela G9 Gariahat Market Kolkata 700 019 vide their tax invoice nos 5182 and 5183 through their salesperson Ms Rumpa Lahiri. When the electrician of the company by the name of Mr. Samir Gupta came to install the inverter, he found the inverter to be defective. I really do not understand how a company whose product turns out to be defective can go in for such massive advertisements. The electrician however told me that the particular inverter was found to be defective earlier itself. Why was it then sold to me?

When the electrician went to Anandamela and got the defective inverter replaced with a new one, I found to my amazement that the model had been changed. Instead of the earlier model Ms Lahiri replaced it with Shark 850 model. When I called her and asked her why she did that, she said the Shark model was the latest model and was more expensive which was totally untrue. The price on the cover of the Shark 850 model shows Rs.6000 whereas I had paid Rs.7555.56 for the Sukam AH model.

I had vide my letter under certificate of posting dated June 19, 2010 requested Anandamela to replace the Shark 850 model with the model I paid for but to no avail.

Debasish Dutt

Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at custserv@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Su-kam Executive
custserv@su-kam.com
.

Originally Posted by debashishdutt

I had purchased a Sukam 120AH inverter, Sukam 120AMP Battery and Sukam Trolly on June 17, 2010 from Anandamela G9 Gariahat Market Kolkata 700 019 vide their tax invoice nos 5182 and 5183 through their salesperson Ms Rumpa Lahiri. When the electrician of the company by the name of Mr. Samir Gupta came to install the inverter, he found the inverter to be defective. I really do not understand how a company whose product turns out to be defective can go in for such massive advertisements. The electrician however told me that the particular inverter was found to be defective earlier itself. Why was it then sold to me?

When the electrician went to Anandamela and got the defective inverter replaced with a new one, I found to my amazement that the model had been changed. Instead of the earlier model Ms Lahiri replaced it with Shark 850 model. When I called her and asked her why she did that, she said the Shark model was the latest model and was more expensive which was totally untrue. The price on the cover of the Shark 850 model shows Rs.6000 whereas I had paid Rs.7555.56 for the Sukam AH model.

I had vide my letter under certificate of posting dated June 19, 2010 requested Anandamela to replace the Shark 850 model with the model I paid for but to no avail.

Debasish Dutt

Dear customer,

We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at custserv@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

Su-kam Executive
custserv@su-kam.com

Originally Posted by debashishdutt

I had purchased a Sukam 120AH inverter, Sukam 120AMP Battery and Sukam Trolly on June 17, 2010 from Anandamela G9 Gariahat Market Kolkata 700 019 vide their tax invoice nos 5182 and 5183 through their salesperson Ms Rumpa Lahiri. When the electrician of the company by the name of Mr. Samir Gupta came to install the inverter, he found the inverter to be defective. I really do not understand how a company whose product turns out to be defective can go in for such massive advertisements. The electrician however told me that the particular inverter was found to be defective earlier itself. Why was it then sold to me?

When the electrician went to Anandamela and got the defective inverter replaced with a new one, I found to my amazement that the model had been changed. Instead of the earlier model Ms Lahiri replaced it with Shark 850 model. When I called her and asked her why she did that, she said the Shark model was the latest model and was more expensive which was totally untrue. The price on the cover of the Shark 850 model shows Rs.6000 whereas I had paid Rs.7555.56 for the Sukam AH model.

I had vide my letter under certificate of posting dated June 19, 2010 requested Anandamela to replace the Shark 850 model with the model I paid for but to no avail.

Debasish Dutt

Dear customer,

This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.

Su-kam Executive
custserv@su-kam.com