Hi,

This is Mandar Patil from Wakad, Pune.
I bought water filter (Aqua Sure Storage UV) in October 09 and it has got warranty of 1 year. From last two weeks, I am facing issues in it (UV portion not working / water leakage). I registered complaint on Euro help line on 4-Aug-10 and they committed me to provide service in 48 hrs. Since then I am daily calling helpline number for status of my complaint and they are committing to send executive. It has been six days now, and still I neither even seen an executive nor a single call from there service center.

Last full week I arranged someone from my family to be available at home so that we can’t miss service executive and this is all because of helpline fake commitments. I am totally fed up with the product and company service. I think service and company should get changed penalty for fake commitments and wasting customer time and money . Please help me.

Euro helpline #: 020-39883333
Complaint#: 83341994

Regards,
Mandar Patil
Mob: 9689888931
Email: mandar.patil@kpitcummins.com

Please avoid buying product from Eureka Forbes. Customer service is very bad.

I registered a request to install the my Eureka filter in my new house and waited for 15days nobody turned up, i followed almost everyday and I was keep told that someone will visit in 48 hours. Finally I called local technician and he did the job.

Last Friday that is 5th Aug I lodged a request to service the equipment and again waiting from last 5 days but there is no response.

WHOSOEVER is reading this please avoind product from EUREKA FORBES. Rest is upto you.

Harish

M - 8904783175

Re: Complaint # 8522 4765
First Call: July 26, 2011
Tenth Call: August 12, 2011
Issue: Replace Air Cleaner, and dust bag in Vaccum Cleaner

Status at time of writing: no effort at resolution, and a false committment every time

i wonder if the poor helpline call centre kids even know how inert and pointless their job is. Certainly glad my children do not work in a company which has neither commitment, nor competence. And true to call centre culture, a senior is never available to sort a problem. i am told though, that the complaint has moved up the matrix.

Is this what the Tata Group has come down to?