Hi

A few days back I got a new number from Airtel. Within minutes/hours it started working and I got a Rs.675 3g Flexishield plan.

It was working fine for a few days after which I got a message that papers hadn't been submitted and the connection would be closed. I hurried up and submitted the papers for the second time. However, within a few hours my 3G had stopped, but I could still use 2G internet. After some time I couldn't call either, not even to Airtel CC. And all this while I had over Rs.150+ as balance.

After several days of submitting the papers, almost a week or so, and after having the CC retailer one enable 3G and make me wait for 4 hours, 3G still wasn't working. After about 2 weeks I was able to make calls but 3G still didn't work.

I went back to my retailer and neither he nor his Airtel CC executive could solve the problem. We tried putting another Rs.675 flexishield on the same number but it failed twice, even after enabling/disabling 3G on my number. I wasn't getting 3G and there was no way I could get 3G because even the CC said that no such recharge had been done (although I was using the connection flawlessly for a few days).

Irritated, I gave up on this connection and bought a new Airtel connection today. Within several minutes of being activated I could make calls but no 3G internet. On SMSing 3G to 121 it is always busy and never replies. According to the CC the recharge hasn't been made while I have an SMS of Successful transaction of Rs.675 Flexishield but I still haven't received any confirmation that Airtel 3G has been activated.

Airtel 3G is still not working. I have tried my other number( a third very old number) on my Galaxy Tab and it works flawlessly with it. Also, these new numbers don't show up 3G in any handset at all. So the problem is with the number and not my devices.

It would be best if the Govt closes down Airtel and takes all its assets so that they can provide much better service to people and Airtel and its employees face defamation and bankruptcy!

Serve them right!!!

Please help

AIRTEL SHAME SHAME I had a similar experience. I had recharged Rs500 and they deactivated. Here is my letter to them I have an airtel landline/dsl since 2005 but I have been having constant
disturbance on my line. As these were not rectified, I bought an airtel sim
card and gave as my verification details - a copy of my passport, my driving
licence and airtel landline number. I also put an additional recharge of Rs
500. (mobile no 9910372318) packed Nov 2011 - activated on 20.12.2011.
Further, I got a verification call in which I verified all the details. A few
days later, I found my number blocked and I was asked per mobile to verify my
account, I did so but it was not actiivated. I called again and the lady
started misbehaving and started asking me my 'marital details'. This is a sheer
breech of privacy. Finally I got someone on the line who activated my calls.

Yesterday suddenly my sim was blocked saying that it could not be verified.
This is all the more absurd as I had earlier received a payment alert from
airtel regarding my landline/dsl though I had not registered my number.
Subsequently Icalled the customercare for mobiles but 3 times the phone was put
down on me.



Finally I called up several other numbers and got the following 9818334865
(nodal officer Vikrant Pandey. I spoke to a Mr Vijay who said the problem would
be immediately rectified. He gave me a REF No: F-989873876 and siad I should
dial 46081111. I called there and gave them the Ref. They said they could do
nothing and that I should call up yet another number 9818334865. There I spoke
to a Ms Nasim who said that the reason the verification had failed is that the
number was to be in the name of a Sunita devi. Therefore I should resubmit my
documents to the Relationship Centre and it would be immediately activated. I
went to the Centre and the man started misbehaving and when I asked him for his
name, he refused to give it. Furthermore he threatened me and told the others
that they should make sure the problem was not rectified. He then said it was
the fault of the dealer. I subsequently went to the dealer who showed and gave
me back the form that had been filled in which clearly shows my name, my
landline number and all my documents attested. No reason had been given by
airtel as to why the papers were returned. This is pure cheating and a SCAM.