DEAR SIR,
I would like to come in to your attention that TATA TELE SERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom. This particular problem has troubled me a lot. Kindly do sometime in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal

Originally Posted by priyaagarwal6187

DEAR SIR,
I would like to come in to your attention that TATA TELE SERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom. This particular problem has troubled me a lot. Kindly do sometime in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal

Dear customer

Greetings from Tata Indicom!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at customer.care@tatatel.co.in.

Regards
Customer Care
Tata Indicom

Originally Posted by priyaagarwal6187

DEAR SIR,
I would like to come in to your attention that TATA TELE SERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom. This particular problem has troubled me a lot. Kindly do sometime in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal

Dear Customer,

Greetings from Tata Indicom!

We would like to inform you that our team spoke to you through the registered complaint vide the docket number NTT079515946 and educated the resolution to you. Hope the information is clear and useful to you.

Should you require any further assistance please mail us at customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom