As per advertisement in "The Telegraph" dated 15-09-2011 regarding sale of "VOX e Phone with TV", I had placed an order via www.naaptol.com/ho under deal code 1119, order number 2463571 dated 16-09-2011, with 100% money back in case the product is defective.

Upon receiving the product, there is no option for "TV" as such. Repeated complains dated 25/09, 26/09, 28/09 for replacement of product or money back has had no effect.

This is very unsatisfactory consumer experience. Please help to take my case further and either provide me a replacement of product or money-back.

Kindly do the needful to send me PC suit of VOX VPS 305 at my e-mail i.e. jatinder_singh_18@yahoo.co.in. I am usingh window 7 on my laptop.i am trying to download it from website of vox mobiles but not able to download it so please sent me at my e mail

Thanking you