Sir,

i am Shamin Mohan a idea prepaid connection customer since 02/december/2011.

My mobile number is 9562204628. i had taken this connection from edappally,ernakulam, kerala, and given my driving liscence copy with photo and taken the connection and later i received messages stating that my verification is cleared and enjoy the service.

but on December 17th without any notification my outgoing/incoming was totally barred.
i reported to a idea office in edappally. bank jn ernakulam. and they said their is some problem with the submitted id proof and asked me to submit a another id proof.
so i submitted my pan card copy and photo again and got reconnected.

now again on a new year day. 02/01/2011 again i am disconnected with the same reason.

now i have reported this to the head office of idea in ernakulam mercy estate building ravipuram and again they asked me to submit another id and i submitted my passport copy with photo and still i am disconnected.

I always taught idea was a good connection and i did want 3G and activated it also and was feeling good. but this repeated disconnection/barring is effecting me professionally and personally and let this not happen to anyone without any notice they are barring a customer totally and i have many important calls i am missing please help me out of this trouble.


Thanking you

Originally Posted by shamin

Sir,

i am Shamin Mohan a idea prepaid connection customer since 02/december/2011.

My mobile number is 9562204628. i had taken this connection from edappally,ernakulam, kerala, and given my driving liscence copy with photo and taken the connection and later i received messages stating that my verification is cleared and enjoy the service.

but on December 17th without any notification my outgoing/incoming was totally barred.
i reported to a idea office in edappally. bank jn ernakulam. and they said their is some problem with the submitted id proof and asked me to submit a another id proof.
so i submitted my pan card copy and photo again and got reconnected.

now again on a new year day. 02/01/2011 again i am disconnected with the same reason.

now i have reported this to the head office of idea in ernakulam mercy estate building ravipuram and again they asked me to submit another id and i submitted my passport copy with photo and still i am disconnected.

I always taught idea was a good connection and i did want 3G and activated it also and was feeling good. but this repeated disconnection/barring is effecting me professionally and personally and let this not happen to anyone without any notice they are barring a customer totally and i have many important calls i am missing please help me out of this trouble.


Thanking you

Dear Sir,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction. We wish to inform you that the services for your Idea number has already been activated from system.Further, we apologize for the inconvenience caused to you.

Regards,
Ideacellular