Yesterday (Sept 8th) Internet speed test returned 0.09MBPS on 3G Tata Docomo dongle . I was not doing this test at some remote corner of country but Whitefield at Bangalore. More or less this speed I was getting for past few days. When I contacted customer care got answer that I have already reached 5GB limit & so 128 kbps speed limit applies.
But when I told that speed I getting is 9kbps & not 128 kbps - got a flat answer that 128 kbps is max speed and Tata Docomo can't comment about min. speed.

So unsatisfied with customer care , written mail to listen@tatadocomo.com....... explained the situation and requested for help. See what reply is received today ---

Dear Mr.Keshav,
Thank you for writing to us.
We are in receipt of your mail dated 08-Sep-2011; with regards to technical assistance for TATA DOCOMO 3G wireless broadband device number 9036964517.
Kindly contact our dedicated help line number 1800 266 121 for any technical assistance for your 3G wireless broadband device.
For further clarifications call us at 121 from TATA DOCOMO number or 9036012345 from a non TATA DOCOMO mobile phone. You can also write to us at listen@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Bharathkumar.S
TATA DOCOMO

So Mr. BharathKumar suggesting that I should again call to customer care .......... sound like playing table tenis.

Is this coming from House of Tata? I got great respect for Tata but afraid that for utterly inefficient Tata Docomo & its people like Bharathkumar - many people like me will be cursing the very name.

Hopefully someone sensible at Tata Docomo is reading this thread.............

Keshav
Bangalore
Tata Docomo 3G #9036964517

Respected Sir / Madam,

As per the screenshot below, i have only used 8605 as on 4-12-2011 but my speed as been reduced to 0.10 mbps where as according to plan i should get 3.1 mbps up to 10Gb.

And this is happening from last three month and data used for the month July, September , August is showing 0 data used .

I have contacted customer service on 1-12-2011 regarding my speed but they acknowledge me saying that i have used my 10Gb. where as i have only used 8605.74 mb as per the account details in my login

I have sent email also for the same to listen@tatadocomo.com but no reply

Please look into this matter urgently as i am facing this problem from last three months

Regards
Shafiq alvi
9322822078