Hi I am using AIRTEL boradband fixed rs 750 plan for biling cycle 5th dec to 5th jan got a wrong bill , in which it is indicated that i used data of amount Rs28251( out of which after deducting discounted amount its rs4412).I can see in the log the data usages are not correct. When I am in office and not using net, at that time logs are showing data usages, that is not possible and I am sure logs are wrong , so why should I pay just because their system is generating wrong log .Please help and advice.

I used my datacard in same trend I am using for last few months , so I am not sure how data usages exceeded , and even if it exceeded there can be slight variation , but 941703KB of data usages is not possible.I am using it for domestic(personal) usage and I keep track of my data usage. I informed about wrong billing to customer care , nodal officer and also appellate but still didnt got any resolution , they are telling its a system generated log so I have to pay, and i dont want to pay money for wrong amount.

Waiting for your response. I seek cooperation on above issue.

DATACARD NO:9840287219.
location:CHENNAI
contact mail:anjankishore_srivastava@yahoo.co.in

And without intimation airtel disconnected my service although my last date of payment is 25th Jan and asking on customer care reason is not payment, if last lat date of payment is 25th , how they can disconnect and because of this I missed my very important work which i later did from internet browsing centre , and now last date of payment is 25th Jan i requested so many times to give proper resolution and log on daily basis but no one is giving proper response and saying we cant do anyting just pay the amount, and without proper detail I am not going to pay it rather its wrong and I dont want to pay.