nodal.southabts@airtel.in

I have approached airtel for new broadband connection(040-40164445) on 22-11-2011.A person named Raju(9985855950) came to my home and checked the feasibility of the connection and said that it is possible to give the connection and collected a sum of Rs.800/- with the required documents and promised that i would get the connection with in 48 hours.

After 3 days when i contacted him, he said i will get the connection that day.and this keep on continued till 29-11-2011.

I raised a complaint with airtel customer care regarding the delay happened with the reference number 8000048.Nothing happend even after that.

I spoke to Mr Sandeep(Team Leader, 40156703) and Ms. Kala (040-40156703) who keep on delaying the process and giving false promises).

when i approached Airtel office (040 - 40000259) Mr.Krishna(Coordinator) connected my call to Mr Niven Raj(Manager-Sales) and they have confirmed that it is not possible to give the connection as there is no feasibility with my building.

Why cant you guys check the same before i applied for the new connection?At the time of applying you people are betraying/misleading the customer that connection is possible for my building and after taking the money you are saying that giving connection is not possible.You people are cheating the customers.when i asked for the refund Krishna was saying it will take 30 working days to get back my refund.

First thing , You people are cheating the customer by giving false promises.
Secondly, Keep on delaying and dragging the issue with out giving the proper status even for the service request raised.
Thirdly, When customer is asking for the refund you are asking him to wait for long time.

With out checking the feasibility,you made a false promise to customer that giving connection is possible and collected 800/-.Now you people are saying that there is no feasibility for giving the connection with the building.

I have already invested 300/- for calling you guys every day.
If i am not going to get my refund back, i am going to approach the consumer court for cheating the customers and disturbing thier peace of mind by giving false promises.

Regards,
Raja Sekhar K
raj.kundury@yahoo.com