Hi, i am having lot of problems & mental harassment by airtel,

i went to airtel office in June 11 (between 9-13 June 11) for deactivate my internet connection as i was going out of station for a month, so i requested them to deactivate it, it took almost more then 3 hours communication over the phone to deactivated it, because they were keep on asking me that if you want to give this connection to anyone in Bangalore, if you want transfer , safe custody but i said no please deactivate it after 4 hours they deactivated my internet connection and gave me reference number 496689 , my billing period is from 10-10 every month , so i asked to ma'am if i will pay your payment before 10th July so it would be OK and she said yes you can pay because after 10th of July your net will deactivate so make sure you pay before it, so i paid my last amount as she said 992/- on 1st July, then she said our executive will come to collect modem or any instrument if they provided to you, i said no because all things were mine, today i will through your wire outside so your executive can collect it, because i am moving day after tomorrow from here,

after that when i was in roaming they again called me up in august saying that sir your august month bill is pending , i said sir i have already requested to deactivate my internet connection in June and gave them reference so they said OK sir i will check with staff because its showing here that you have requested but no one has taken any action after it, after that they were keep on calling me by saying that please pay august bill , i answered same every time, again i got call from a lady & she said sir should i deactivate your internet connection now ? i said i have already told you 100 times that i have deactivated in June itself now please do not annoy me anymore, but now in this month they sent me a Legal notice saying that you didn't pay bill. and again when i went to office they are unable to find reference number statement which they gave me after deactivating internet, please help me out because i didnt use internet after june month and also i wasn't here then how can i operate, i paid all amount on time when i was having connection, i am not a fraud person that is why i am ready to go even court but they have changed my life into hell, please help me out on this.

please find my details below,

ac no- 16374594
land line no. - 8040952839

Hi,

I am being harassed by Airtel bradband for Bill payment when i do not even have the connection.They also sent me a Legal notice. When i went to the Lok Adalat and spoke to the sub registrar and the airtel representative, after hearing my case even the sub registrar advised me not to pay the amount as i did not even had the connection. The airtel representative told me that they will take the case to Court.

I applied for Airtel broadband connection (Landline number - 40971325) around 2 years back and availed the services which was really good. I always paid the bills on time. This year in June 2011, i had to shift from my previous place to a new place where i took a house on rent. I requested airtel customer care around 25th June 2011 to transfer the broadband connection. They said they will check the feasibility and will transfer the connection and asked me to clear the bills till the month of June 2011, which i did instantly.

I shifted to my new place on 30th June. Before shifting i called up again the airtel customer care asking them to transfer the connection, the executive said it will be done.
I shifted to my new place and kept waiting for the connection to be transfered.

When i checked from time to time they kept telling me that they are still checking the feasibility. Finally in August 4th 2011, i got a call from Airtel saying that transfer is not possible because the junction box is 200 meters away from my new place so i asked them to cancel the connection as they were not able to provide me the connection after around one month of feasibility check. Feasibility check takes just 3 days as claimed by Airtel.

I did not had the connection from the day i shifted to my new place so there is no question of its usage. Airtel then sent me a bill in August asking me to pay around 1200 rupees. I called up airtel customer care and explained that i do not have the connection as it was never provided to me after i shifted to my new place. After that till now i have received around 10-15 calls from airtel asking me to pay the bill. Everytime i explained the same. Now they have increased the bill amount to 1750 and sent me a legal notice.

I made a few calls from my aitrel landline from 26th June to 30th June and the amount is around 45 rupees. Internet usage is zero rupees. I am willing to pay 45 rupees which is my phone bill. From 30th June onwards when i never even had the connection then why should i pay the hefty amount that airtel claims to be the outstanding amount from my side.

Airtel is not ready to consider anything and wants the bill amount to be paid in full. I here by want o file a case against airtel for harassment and extortion. I am expecting fair judgement in my matter. I am never again going to any services from Airtel.

Regards,
Soumen

sir,
i m gaurav shrivas i have airtel broadband conection for which my user id is 16630972 .
sir i wanted to deactivate that connection due to some issues. so deactivate my connection
as soon as possible.
i shall be very gateful to u for this
thanku u
gaurav shrivas
9993487507