Hi,

I m Madhu Babu Valavala holding Tata photon no 9246180691.It is an
Andhra Pradesh number,initially it was on postpaid and later moved to
prepaid.As I m staying in Pune,Maharastra,today 12/17/2011 I have done recharge Rs 224/- at
Pune,Maharastra and I m trying to connect tata photon by using Tata
Dailer software but it is giving error 628-the connection was
terminated by remote computer

Tata Photon No 9246180691
Model Epivalley SXC 1080
Software Tata Indicom Dailer

Kindly look in to this issue.

I sent a mail to Customer.care@tatatel.co.in,waiting for their response

Regards,
Madhu
+919764995183

Originally Posted by madhu.valavala@gmail.com

Hi,

I m Madhu Babu Valavala holding Tata photon no 9246180691.It is an
Andhra Pradesh number,initially it was on postpaid and later moved to
prepaid.As I m staying in Pune,Maharastra,today 12/17/2011 I have done recharge Rs 224/- at
Pune,Maharastra and I m trying to connect tata photon by using Tata
Dailer software but it is giving error 628-the connection was
terminated by remote computer

Tata Photon No 9246180691
Model Epivalley SXC 1080
Software Tata Indicom Dailer

Kindly look in to this issue.

I sent a mail to Customer.care@tatatel.co.in,waiting for their response

Regards,
Madhu
+919764995183

Dear Mr. Madhu Babu,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752003968. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

Is there any time line to solve this problem.?

I request you to reimburse the time period which I lost due to this issue on my data card once the issue resolved.

Request you to address this issue on immediate basis.

Regards,
Madhu

Originally Posted by madhu.valavala@gmail.com

Hi,

Is there any time line to solve this problem.?

I request you to reimburse the time period which I lost due to this issue on my data card once the issue resolved.

Request you to address this issue on immediate basis.

Regards,
Madhu

Dear Mr. Madhu Babu,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number PTC0752003968 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

I have raised compaint on 17th December 2011 ie 9days before.Still there is no resolution for my complaint.Can you tell me to whom I can contact to escalate this issue.


Regards,
Madhu

Hi,

I raised compaint on 17th December 2011,till now there is no resolution from Tata Photon.Great....!
I spent RS 224/- for internet usage and I have not used atleast for 1sec in that.

Is there any way to pull this Operator out and make him responsible for the amount he charged.

I need suggestions to lodge a complaint at consumer court against Tata Photon.

Regards,
Madhu

Originally Posted by madhu.valavala@gmail.com

Hi,

I raised compaint on 17th December 2011,till now there is no resolution from Tata Photon.Great....!
I spent RS 224/- for internet usage and I have not used atleast for 1sec in that.

Is there any way to pull this Operator out and make him responsible for the amount he charged.

I need suggestions to lodge a complaint at consumer court against Tata Photon.

Regards,
Madhu

Dear Mr. Madhu Babu,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number PTC0752003968 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

Yesterday, I got a call from Tata Photon Customer care(040-66570530) and he confirmed that he has done settings on server and the issue got resolved.I felt happy and I tried to connect using my photon again same error 628.

Great Tata Indicom confirming with out resolving issue.



Regards,
Madhu

Originally Posted by madhu.valavala@gmail.com

Hi,

Yesterday, I got a call from Tata Photon Customer care(040-66570530) and he confirmed that he has done settings on server and the issue got resolved.I felt happy and I tried to connect using my photon again same error 628.

Great Tata Indicom confirming with out resolving issue.



Regards,
Madhu

Dear Mr. Madhu Babu,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number PTC0752021079 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi Tata Indicom,

You are making fun with customers.

Still you are keeping same message that you are working on issue.I raised complaint before 1month 5 days .

Good Support ...!
Hope you will resolve this issue.

Regards,
Madhu